Salesforce Business Analyst

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. Our work depends on a Salesforce Business Analyst joining our team remotely to support the Centers for Medicare & Medicaid Services (CMS) activities. As a Salesforce Business Analyst supporting CMS, you will be trusted to work hand-in-hand with our CMS customer to collect business requirements, write them in the Gherkin method, and create system documentation supporting business and IT activities. Work visa sponsorwhip will not be provided for this role.

In this Salesforce Business Analyst role, a typical day will include:

• Designing Salesforce solutions, creating and refining complex data models, working with external integration, automating business processes, and working on additional custom functionality to meet the business needs.

• Acting as the liaison between our customers, vendors, and the application development team, including communications of business process analysis through documentation.

• Performing fit-gap analysis between Salesforce functionality and customer requirements.

• Developing, documenting, and providing technical review and validation of user stories and to-be process flows based on business requirements to support the design and development of Salesforce solutions.

• Working collaboratively with team members to design a solution that will meet business requirements and fulfill user stories.

• Participating as a domain expert in customer-facing meetings to facilitate discussions regarding provider enrollment initiatives and to provide assistance with technical inquiries related to system implementations, as needed.

• Breaking down roadmaps into epics and decompose into user stories.

• Verifying completion of requirements with customer and service providers, ensuring expectations are appropriately met.

• Listing out risks and constraints in relation to identified requirement.

• Working with stakeholders and the project team to prioritize the backlog.

• Providing additional support and guidance to clients during the implementation phase, to include development of training resources.

• Researching, reviewing, and analyzing the effectiveness and efficiency of existing requirements gathering processes and developing strategies for enhancing or further leveraging these processes.

• Documenting and communicating reporting requirements, rules and methodologies for data collection and analysis

• Preparing and conducting analysis of data for system requirements, to determine the performance and health of a system or network, and other needs.

• Providing input or preparing technical reports/briefings based on the expert interpretation of analyzed data. Presenting data in briefing and other formats to internal teams and CMS.

• Recommending changes to the overall system or network to ensure service to the customer.

• Serve as primary contact with the Subject Matter Experts.

• May coach and mentor other Business Analysts.

• Daily demonstration of a Consultant Mindset:

  • Strategic Thinker - You look beyond immediate needs and understand the bigger picture

  • Problem Solver - You break down complex problems and design actionable solutions

  • Technical Translator - You can translate technical requirements into business language and vice versa

  • Change Agent - You drive user adoption and champion continuous improvement

  • Empathetic Listener - You actively listen to stakeholder needs and challenge assumptions constructively

  • Influencer - You build trust, manage expectations, and lead with credibility

What You’ll Need to Succeed

• Bachelor’s degree or higher and 5+ years of relevant experince.

• 6+ years of experience working with business processes and re-engineering.

• 5+ years of experience capturing requirements and writing using the Gherkin method.

• 3+ years of experience capturing and writing user stories.

• 3+ or more years of business processes and business analysis experience in a system engineering or software application environment.

• Demonstrated ability to convey ideas or requirements in written form, as well as the ability to understand and incorporate written feedback.

• In depth understanding of Salesforce, including Service Cloud, Experience Cloud (Portals), LWC, Aura, and Tableau CRM

• Hands-on experience using JIRA, Confluence, and SharePoint

• Proficient using MS Office, including Word, Excel, and PowerPoint.

• Experience working in a Scrum and/or SAFe Agile environment.

• Proficient designing and building reports.

• Superior oral and written communication skills, with a demonstrated ability to communicate complex technical topics to management and non-technical audiences.

• Ability to prioritize and multitask between multiple projects and both business and technical stakeholders.

• Possess Valid Salesforce certification, such as Salesforce Business Analyst (preferred), Salesforce Certified Administrator, or Salesforce Experince Cloud Consultant – Salesforce certification will be verified on Trailhead.

• Must have lived in the United States at least three (3) out of the last five (5) years.

• Candidate must be willing and able to obtain a CMS Public Trust clearance.

Preferred Skills:

• Strong interpersonal skills to collaborate with customers and internal cross-functional teams

• Self-motivated, well-organized and strict attention to details

• Ability to understand and manage customer expectations and software implementation methodology

• Excellent analytical skills, including the ability to integrate information from multiple sources

• Ability to work independently

• Possess a valid SAFe certification, such as SAFe Product Owner or SAFe Agilist.

• Experience working with the Centers for Medicare and Medicaid Services (CMS) and/or health insurance/heath care experience

• Experience working with data and completing data analysis activities

• Experience modeling data requirements, performing data analysis and improving data quality within Salesforce or other relevant Customer Relationship Management (CRM) software application

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities

• Support: An internal mobility team focused on helping you achieve your career goals

• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.