ServiceNow Developer Principal

Transform technology into opportunity as a ServiceNow Developer Principal at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

MEANINGFUL WORK AND PERSONAL IMPACT
As a ServiceNow Developer Principal, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Design, build, and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management
• Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements
• Connect the ServiceNow platform with other systems and applications using technologies like REST/SOAP
• Perform administrative tasks, such as user and role management, system maintenance, and health checks
• Customize user interfaces, forms, and workflows to align with business needs
• Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
• Participate in IT-related technical processes reviews, postmortems, and continual process improvement
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications

WHAT YOU’LL NEED TO SUCCEED
Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Developer Principal must have:
 

● Education: Technical Training, Certification(s) or Degree
 

● Experience: 5+ years of related experience
 

● Required Skills:

• Expertise in developing and customizing ServiceNow applications and modules, especially ITSM
• Proficiency with integration methods like SOAP, REST, and web services, including creating and consuming them
• Strong scripting skill with at least one language – preferably JavaScript
• Understanding of ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
• Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.
• Effective analytical, problem-solving, and debugging skills
• Understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Ability to communicate as a high-level technical authority, contribute to whitepapers, BOEs, and design docs, and lead high-stakes demos to customers
• Organizational and time management skills while working in a rapid software development environment
• Ability to identify and learn new technologies quickly
• Ability to drive methodology changes, manage customer deliverables, identify and resolve process issues, and shape standards across-the-board
• Good communication skills for managing customer interactions and negotiating with both technical and non-technical stakeholders
• Ability to collaborate with and influence stakeholders at all levels, mentor junior team members, support staff development, lead knowledge shares, and lead new innovation projects and tech pilots

● Required Certification:

• ServiceNow Certified Systems Administrator

● Location: Remote

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
 

● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work and at home
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

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