Program Manager - Service Catalog/Service Level Agreements

Advance your career while impacting our national security in cyber as Program Manager - Service Catalog/Service Level Agreements at GDIT.  Here, technologists have many paths to grow a meaningful career supporting cyber missions and operations across the federal government.

The Advana team is seeking a Program Manager - Service Catalog/Service Level Agreements to join their program.  Advana is the Chief Digital and Artificial Intelligence Office’s (CDAO) enterprise-wide, multi-domain data, analytics, and artificial intelligence (AI) platform that provides all DoD military and civilian decision makers, analysts, and builders with unprecedented access to enterprise data, tools, and capabilities.

Program Manager - Service Catalog/Service Level Agreements

• Develops and operates the Advana Service Catalog framework by coordinating with systems engineers across Unclassified and NIPR, Secret and SIPR, and Top Secret and JWICS environments to construct catalog structures, service descriptions, operational workflows, and domain-specific cost models aligned to mission priorities.

• Proposes labor and technical cost estimates to government leadership based on detailed analysis of resource demands, operational complexity, and lifecycle requirements defined in program objectives.

• Integrates approved cost data into automated catalog publication pipelines to maintain accurate pricing for tools, services, and computational resources presented in web-based and hardcopy formats.

• Maintains daily catalog operations using configuration repositories, financial modeling platforms, automated validation checks, and structured update cycles to support Combatant Commands, Joint Staff elements, Senior Executive Service leaders, Department of Homeland Security components, and non-government organizational partners.

• Coordinates with systems engineering teams to capture configuration dependencies, performance requirements, and consumption metrics that refine catalog entries and cost structures. Collaborates with catalog technicians and data analysts to evaluate catalog usage, service adoption, operational workload, and financial trends using dashboards, analytic models, and mission-focused metrics.

• Supports development of Service Level Agreements by conducting customer outreach, analyzing performance expectations, defining quantifiable service criteria, and preparing formal recommendations for government approval. Develops measurable thresholds for availability, responsiveness, and service quality, producing artifacts that strengthen operational governance, financial accountability, and enterprise mission value.

WHAT YOU’LL NEED TO SUCCEED

● Education: Bachelor of Arts/Bachelor of Science
● Experience: 3+ years of related experience
● Security clearance level: Secret

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.