ServiceNow Developer

Own the opportunity as a ServiceNow Developer and help ensure the mission is never interrupted. At GDIT, we deliver clarity with our cloud solutions and provide meaningful work. Your work will be an important part of transforming our clients for the modern age and helping them face any obstacle.

At GDIT, people are our differentiator. As a ServiceNow Developer, you will help ensure today is safe and tomorrow is smarter. Our work depends on a ServiceNow Developer joining our team to support integration and development improvements to our ServiceNow platform, including broadening its impact through module expansion, platform integration, and automation. The ServiceNow Developer will be an important part of the configuration, development, support, and maintenance of our ServiceNow implementation; they will also work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.

This role offers an exciting opportunity to engage in challenging, high-impact work while also growing and developing your career in an environment that focuses on people first and foremost.

HOW A SERVICENOW DEVELOPER WILL MAKE AN IMPACT

• Configure Incident, Problem, Change, and Request Management
• Manage users, groups, and foundational data structures
• Design custom roles, security rules, and granular ACLs
• Build workflows, Business Rules, Client Scripts, and Script Includes
• Connect ServiceNow with external systems using REST/SOAP APIs.
• Collaborate with Product Owners, Process Managers, and cross-functional teams in an Agile/Scrum environment to groom user stories and translate business needs into technical designs
• Partners with technical stakeholders, architects, and product owners to shape solution design and platform governance
• Reliably estimates relative work effort for various requests for self/team to enable prioritization
• Support platform upgrade cycles, instance cloning, and Automated Test Framework (ATF) execution
• Proactively stays on top of new capabilities in the platform
• Handles other duties as assigned

WHAT YOU’LL NEED TO SUCCEED:
 

Education:

• Technical Training, Certification(s) or Degree

Required Experience:

• 1+ year(s) of related experience

Required Skills and Abilities:

• Understanding of the ITSM framework, application design, ITIL processes, and SDLC practices, including Agile/Scrum requirements gathering.
• Knowledge of contextual security, roles, and ACL debugging.
• Ability to tailor forms, views, UI policies, and user settings.
• Proficiency in JavaScript, HTML, and Glide APIs.
• Experience connecting ServiceNow with external APIs using REST and SOAP.
• Ability to solve moderately complex problems, analyze and escalate difficult issues, and serve as a team escalation point.
• Ability to peer review work, compose knowledge articles, and contribute meeting artifacts.
• Ability to lead small team tasks and initiatives, work effectively with peers, and participate in peer mentoring.
• Ability to recommend process changes, drive value and service delivery, and contribute proactive ideas.

Security Clearance Level:

• Must be able to pass a background check to obtain a position of Public Trust
   

Required Certifications:

• ServiceNow Certified System Administrator

Location:

• Remote

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

#GDITLA