EERE Help Desk Technician IV

Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

As a Help Desk Technician III, the work you’ll do at GDIT will be impactful to the mission of the Office of Energy Efficiency and Renewable Energy. You will play a crucial role in assisting in the planning, design, implementation, and deployment of applications aimed at automating
KMSO/ITSO and their clients' business processes, ensuring seamless day-to-day operations and compliance with both federal and departmental regulations.

WHAT YOU’LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT.

The Help Desk Technician IV must be able to:

  
• Provide a high level of technical support and service to our onsite and remote customers.

• Demonstrate attention to detail, problem solving, and desire to provide a great customer experience.   
• Deliver excellent customer service via phone, chat, email, tickets and deskside support.
• Troubleshoot and resolve issues with both Microsoft Windows and MacOS.
• Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes.
�� Support SharePoint and Power Platform based applications as well as .NET custom solutions.
• Document and track customer incidents and requests via ticketing management system.
• Follow resolution process and efficiently escalating tickets to appropriate teams when applicable. 
• Isolate and resolve issues with individual workstations. 
• Serve as subject matter expert to answer questions about hardware and software related issues. 
• Use advanced skills to set up shared drives, map network drives, install and update software, etc.

TO QUALIFY, YOU MUST HAVE:

• An associates of arts/sssociates of science; AND
• 5 or more years of related experience
• An ability to obtain and maintain a public trust (enter on duty)
• Demonstrated technical support, networking, application support, problem solving
• Demonstrated verbal and written communication, collaborative and adaptable
• Louisiana Residency living within a commutable distance; within 60 miles of GDIT facility in Bossier City, LA
 

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work and at home
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.