Computer Hardware
Desktop Computers
Information Technology (IT) Services
Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.
MEANINGFUL WORK AND PERSONAL IMPACT:
USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.
Job Description:
• Deliver targeted, one-off desk-side deployments and hardware replacements directly to end-user workstations.
• Troubleshoot, repair, and replace desktop endpoints, monitors, secure KVM switches, and video cabling (DisplayPort, HDMI).
• Install, configure, and validate peripherals, including smart card/CAC readers, wired keyboards, mice, speakers, and enterprise headsets.
• Conduct post-repair functionality checks to ensure immediate system stability, network connectivity, and peripheral integration.
• Triage, manage, and resolve hardware incident (INC) tickets daily within ServiceNow to meet established service level agreements (SLAs).
• Monitor, adjust, and reconcile on-hand stock quantities in ServiceNow to ensure accurate inventory counts for all endpoint devices and peripherals.
• Update Configuration Item (CI) records, asset states, and assigned user mappings to maintain Configuration Management Database (CMDB) integrity.
• De-install and recover decommissioned endpoints, legacy displays, secure KVMs, and associated accessories from desk environments.
• Sanitize, sort, and process retired hardware according to organization asset disposition and security compliance guidelines.
• Update ServiceNow asset records from active to retired/disposed status to maintain clean, audit-ready chain-of-custody tracking.
Preferred Qualifications
• Hands on experience with enterprise imaging tools, PXE deployment, Windows/Mac/Linux OS installation, and system provisioning.
• Working knowledge of BIOS/UEFI settings, TPM, Secure Boot, device driver injection, and hardware diagnostics.
• Experience with AD/Azure AD domain joins, group policy, and enterprise configuration compliance.
• Familiarity with NIST sanitization standards and secure decommissioning procedures.
• Strong troubleshooting skills across hardware, software, networking, and system configuration layers.
• Ability to maintain documentation, follow SOPs, and support high tempo operational environments.
• Excellent communication and customer service skills for direct interaction with mission operators.
WHAT YOU’LL NEED TO SUCCEED:
• AA/AS (or equivalent experience)
• 3+ years of experience
• Security Clearance Level: Top Secret with SCI eligibility
• Required Certifications: ITIL 4 Foundation; Cloud+ or GICSP or SSCP or Security+ or CySA+
• Location: Offutt AFB, NE
GDIT IS YOUR PLACE:
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications •
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holiday.
3 + years of related experience
* may vary based on technical training, certification(s), or degree
None
U.S. Citizenship Required
The likely hourly rate for this position is between $31.45 - $42.55. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans