F-35 Help Desk Specialist | Active Secret clearance

Transform technology into opportunity as a Help Desk Specialist at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your IT career.

The F-35 Lightning II Program is the DoW's focal point for defining affordable next generation strike aircraft weapon systems for the Navy, Air Force, Marines, and our allies. The F-35 will bring cutting-edge technologies to the battlespace of the future. The JSFs advanced airframe, autonomic logistics, avionics, propulsion systems, stealth, and firepower will ensure that the F-35 is the most affordable, lethal, supportable and survivable aircraft ever to be used by so many warfighters across the globe.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Help Desk Specialist, the work you’ll do at GDIT will be impactful to the mission of the JSF F-35 support team at Eglin AFB, FL:

• Provide AFNet technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.

• Respond to queries either in person or over the phone.

• Respond to email, IM messages (IM), and voicemail messages for customers seeking help.

• Install, modify, and repair computer hardware and software.

• Installs, modifies, and repairs computer hardware and software both in person and using remote access tools.

• Provides end-user software and hardware troubleshooting.

• Documents, tracks, and monitors the problem using a ticketing system to ensure a timely resolution. 

• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

• Provides remote support access through desktop mirroring and other remote access applications.

• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.

• Maintains current knowledge of relevant technology as assigned.

• May coach and provide guidance to less-experienced professionals.

WHAT YOU’LL NEED TO SUCCEED:

Bring your service desk expertise along with a drive for innovation to GDIT. Our Help Desk Specialist must have:

• Security Clearance Level: Active Secret clearance

• Required Experience: 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.

• Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.

• Experience with AFNet Help Desk Management Systems.

• Progressive experience in the management of a technical support team.

• Experience developing and providing Service Level Agreements and Help Desk deliverables.

• Required Certifications: DoD 8140 Work Role (411) Technical Support Specialist – Basic: Security+ CE and Industry certification: AZ-900 – Microsoft Azure Fundamentals.

• Education: BS/BA degree in Computer Science, Information Sciences or related IT discipline. Allowable Substitution: 6 years of additional work experience without a degree or 2 years of additional experience with an AS/AA Degree.

• Location: Onsite in Eglin AFB, FL

• US Citizenship required

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities

• Support: An internal mobility team focused on helping you achieve your career goals

• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.