Performance Metrics
Process Improvements
Process Quality Control
Own your opportunity to be on the frontlines of health innovation. Deliver for America’s health agency missions and enhance lives for hundreds of millions every day.
Seize your opportunity to make a personal impact as a QUALITY PROCESS MANAGER supporting the Department of Veterans Affairs (VA) GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.
At GDIT, people are our differentiator. As a QUALITY PROCESS MANAGER supporting the Department of Veterans Affairs (VA) in Austin Texas, you will help ensure today is safe and tomorrow is smarter.
HOW A QUALITY PROCESS MANAGER WILL MAKE AN IMPACT
Join GDIT to support the Department of Veterans Affairs (VA) through the Infrastructure Operations Support Services program. As the Quality & Process Manager, you will lead enterprise quality management across Infrastructure Operations—ensuring all deliverables, operational outputs, and service line activities consistently meet VA performance standards.
You will oversee quality governance, develop and maintain quality control plans, direct compliance reviews, validate documentation accuracy, and ensure adherence to VA’s technical, schedule, cost, staffing, and management performance metrics. You will partner with service line leaders, program managers, and technical teams to measure performance, streamline workflows, reduce rework, and embed quality criteria across all projects and services.
You will manage enterprise‑wide quality measurement systems, maintain dashboards and performance logs, track milestones, evaluate responsiveness and technical correctness, and coordinate cross‑team process improvements. You will proactively identify risks, document resolutions, align processes across teams, and support stable, reliable program delivery.
You will engage directly with VA leadership and stakeholders to clarify expectations, provide visibility into performance trends, deliver reviews and briefings, and incorporate feedback into continuous improvement efforts. Your communication practices ensure transparency, alignment, and trust across IO operations.
You will drive continuous improvement by identifying process gaps, modernizing documentation, strengthening controls, maturing performance measurement, and advancing automation—ensuring IO delivery remains disciplined, repeatable, reliable, and continuously improving.
What You’ll Need to Succeed
Required Qualifications
• Bachelor’s degree or equivalent and 5 years of experience
• Experience leading quality management, performance analysis, or process governance in enterprise IT environments
• Demonstrated expertise in establishing quality controls, evaluating compliance, and supporting federal performance standards
• Strong understanding of ITSM, service delivery operations, and enterprise‑class process management
• Ability to evaluate technical documentation, deliverables, workflows, and operational outputs for completeness and accuracy
• Experience developing quality plans, audit artifacts, performance dashboards, and corrective‑action processes
• Excellent written, analytical, and stakeholder communication skills
• Ability to collaborate across service lines, technical teams, and federal organizations
Desired Qualifications
• Experience supporting VA, federal agencies, or regulated environments
• Six Sigma, Lean, ITILv4, or quality‑management certification
• Familiarity with federal performance frameworks, QASP evaluation criteria, and quality assurance surveillance methods
• Experience with enterprise reporting tools and performance analytics
Security Clearance
• Must be able to obtain a Public Trust clearance
Location:
Austin, TX (hybrid)
No visa sponsorship is available for this position
GDIT IS YOUR PLACE:
• AI‑enabled professional growth tools
• Leadership development and internal mobility programs
• Competitive pay, benefits, and 401(k) match
• Mission‑focused culture supporting Veterans
• Opportunities to modernize VA’s cloud financial ecosystem and strengthen cost efficiency, accountability, and business value across nationwide operations
5 + years of related experience
* may vary based on technical training, certification(s), or degree
Less than 10%
U.S. Citizenship Required
The likely salary range for this position is $97,968 - $120,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans