Training Lead - Health Programs

GDIT is seeking a Training Lead for the planning, development, delivery, and evaluation of comprehensive training programs supporting the World Trade Center (WTC) Health Program. This role ensures that all stakeholder groups, including program staff, healthcare providers, claims analysts, end users, and policy team receive role-appropriate, compliant, and effective training aligned with federal requirements, program policies, and operational workflows.

The Training Lead collaborates closely with program leadership, policy experts, operations teams, IT vendors, and compliance staff to ensure training supports program performance, regulatory adherence, and continuous improvement.The World Trade Center Health Program is a limited federal health program administered by the National Institute for Occupational Safety and Health, part of the Centers for Disease Control and Prevention in the U.S. Department of Health and Human Services. The Program provides no-cost medical monitoring and treatment for certified WTC-related health conditions to those directly affected by the 9/11 attacks in New York, the Pentagon, and in Shanksville, Pennsylvania.  HOW A TRAINING LEAD WILL MAKE AN IMPACT

• Develop and execute a program-wide training strategy aligned with WTC Health Program policies, CMS/CDC requirements, and contractual obligations.
• Establish training governance, standards, and quality controls across all training audiences.
• Develop training materials including manuals, job aids, SOPs, e-learning modules, and knowledge assessments.
• Ensure training content reflects current policies, benefits, eligibility rules, claims processes, and system functionality.
• Coordinate training updates resulting from policy changes, system releases, or operational improvements.
• Conduct training needs assessments and gap analyses.
• Measure training effectiveness through evaluations, performance metrics, and feedback loops.
• Coordinate training updates resulting from policy changes, system releases, or operational improvements.
• Ensure all training activities comply with federal regulations, privacy requirements (HIPAA), and contract standards.
• Maintain training records, attendance logs, certifications, and audit-ready documentation.
• Support audits and oversight activities related to workforce competency and training compliance.

WHAT YOU’LL NEED TO SUCCEEDEducation

• Bachelor’s degree in Education, Instructional Design, Healthcare Administration, Public Health, or a related field.
• 5+ years of experience leading large-scale training programs in healthcare, government programs, or regulated environments.
• Demonstrated experience managing training for multiple stakeholder groups, including providers, operational staff, and policy teams
• Strong knowledge of healthcare operations, claims processing, provider relations, and policy-driven programs.
• Experience designing role-based curricula and delivering training across diverse audiences and learning modalities.
• Experience supporting training during system implementations, transitions, or major policy changes.
• Proven ability to lead cross-functional training teams and coordinate with senior leadership.
• Excellent written and verbal communication skills, including the ability to translate complex policies into clear training content.
• Strong stakeholder management skills, with experience engaging clinical, technical, and policy audiences.
• Experience with learning management systems (LMS), virtual training platforms, and e-learning tools.
• Proficiency in instructional design methodologies (e.g., ADDIE, adult learning principles).
• Ability to analyze training metrics and continuously improve training effectiveness.

Preferred Qualifications:

• Experience supporting CDC, CMS, or other federal health programs.
• Knowledge of the World Trade Center Health Program or similar public health or benefits programs.
• Certification in training, instructional design, or change management (e.g., CPTD, PMP, Prosci).
• Experience supporting training during contractor transitions or large operational transformations.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.#GDITFedHealth