Desktop Support

Transform technology into opportunity as a Desktop Support Supervisor with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Desktop Support Supervisor, you will help ensure today is safe and tomorrow is smarter. With minimal supervision, the Tier 2 Systems Administrator works as part of an enterprise team to provide support on multiple Department of War (DoW) networks and enclaves. You will manage services using on-premise hardware and perform regular hardware and software updates. Performs installation, repair, and preventative maintenance of laptops, desktops, and Zero Clients. Provides technical support and troubleshooting to Tier 1 & 2 support. Deliver technical support to the Enterprise components as required. Additionally, you must be able to implement system management tactics, techniques, and procedures (TTP).

How a Desktop Support Administrator Will Make an Impact

You will provide systems administrative support in areas such as:

• Active Directory

• System Center Configuration Manager (SCCM)

• Exchange

• Information Security

• File Shares

• PKI

• Virus protection

What You’ll Need to Succeed

Education:

• High School Diploma/GED with 3 years of related experience, or

• Associate degree with 4 years of experience, or

• Bachelor's degree with 2 years of experience.

Basic Skills/Experience:

• 2+ years in at least three of the following areas: VDI, Active Directory, SCCM, Exchange, Information Security, Desktop applications.

• 2+ years configuration, troubleshooting, and maintaining Windows 11 Desktops.

• Ability to support a 24x7x365 work schedule, shift work, and travel as required in support of customer initiatives when required

• Knowledge of Networking fundamentals.

• Exposure to DoW Configuration Management, Information Assurance, and Systems Lifecycle Management processes.

• Creating and updating lifecycle documentation as required.

Clearance Level:

• TS/SCI required

Required Certification(s):

• Security+ CE Certification required; DoD compliance 8570.01M applies.

Location:

• On Customer Site.

US Citizenship:

• Required.

Desired Skills:

• Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plugging in cables), and other moderately strenuous activity.

• Self-starter, motivated, shows initiative, and learns fast.

• Ability to work on multiple projects simultaneously.

• Ability to create and maintain sustainment documentation.

GDIT IS YOUR PLACE:

• 401K with company match.

• Comprehensive health and wellness packages.

• Internal mobility team dedicated to helping you own your career.

• Professional growth opportunities including paid education and certifications.

• Cutting-edge technology you can learn from.

• Rest and recharge with paid vacation and holidays.