EHR Training Solution Consultant

We are GDIT. As one of the largest IT and mission services providers to the government, we own our opportunities to better enable healthcare organizations to identify theirs.

You can make GDIT your place. You make it your own by turning obstacles into action. By owning your opportunity at GDIT, you’ll play an important role in providing the technologies and services that millions of healthcare professionals depend on, every day. Our work depends on a Training Solution Consultant joining our team to support Veterans Affairs Electronic Health Record Modernization.

The Training Solution Consultant will serve as an embedded training and user-support resource for an assigned Tier 1 Subject Matter Expert (SME) team. The consultant will help ensure end users receive timely, site-specific support; identify and coordinate refresher-training needs; provide input on training-content updates; and strengthen adoption of processes, systems, and tools supported by the Tier.

The consultant is expected to become an integrated member of the assigned Tier team and act as a connector among end users, SMEs, training stakeholders, local sites, and the Access and Training program offices.

The Training Solution Consultant will operate as an integrated extension of the assigned Tier 1 SME team. While the consultant may support multiple sites or user groups, priorities and work activities will be coordinated with designated Tier leadership and SMEs.

The role may require participation in scheduled office hours, training sessions, communities of practice, virtual meetings, and site-specific support activities.

***This a remoted-based role. Candidate must live in the U.S.

HOW A TRAINING SOLUTION CONSULTANT WILL MAKE AN IMPACT:

Liaison:

• Embed within the assigned Tier 1 SME team and develop a working understanding of its workflows, processes, systems, user populations, and training materials.
• Advise SMEs and training owners on needed changes to training content, including updates prompted by workflow changes, system enhancements, policy changes, or recurring user issues.
• Help maintain training materials, FAQs, job aids, communications, and other user-facing resources in partnership with content owners and SMEs.
• Participate in established communities of practice, Tier meetings, office hours, working sessions, and other stakeholder forums.

Deliver:

• Serve as a primary coordinator for site-specific user-support and refresher-training requests.
• Coordinate with local site contacts and other support functions to ensure training and support are delivered consistently and aligned with business needs.
• Facilitate instructor-led classes, virtual sessions, office hours, and drop-in support sessions when required.
• Assess reported training gaps, recurring questions, user feedback, and adoption issues to recommend appropriate support interventions.
• Track support themes, training activity, recurring issues, and user feedback; provide regular updates and recommendations to the Tier team.
• Identify the appropriate modality, coaching, job aid, microlearning, or refresher, based on the urgency and complexity of the gap.
• Deliver or coordinate refresher training, targeted coaching, demonstrations, facilitation, job aids, and other learning-support resources as needed.
• Validate proficiency following interventions to confirm gaps have been addressed sufficiently.
• Support change-management and communications activities associated with new or revised workflows, tools, system functionality, or training materials.

Demonstrate:

• A documented understanding of the assigned Tier’s training, adoption, and end-user-support needs.
• Coordination and delivery of site-specific refresher training, coaching, office hours, and other user-support activities.
• Active participation in Tier meetings, classes, working sessions, and communities of practice.
• Recommendations for training-content revisions, new job aids, FAQs, and other user-support resources.
• Periodic reporting on training activity, user feedback, recurring issues, emerging risks, and improvement opportunities.
• Ongoing collaboration with Tier SMEs to improve end-user readiness, confidence, and adoption of Oracle Health EHR workflows and related tools.

WHAT YOU’LL NEED TO SUCCEED:

• Experience delivering training, facilitating workshops, or providing end-user support in a business, operational, technical, or healthcare environment.
• Experience with the Oracle Health Electronic Health Record (EHR), including end-user support, workflow training, adoption, optimization, system implementation, onboarding, Oracle Health maintenance training, or system-related process changes.
• Ability to translate complex clinical, operational, or system processes into clear, practical learning content and user guidance.
• Strong facilitation, presentation, communication, and stakeholder-management skills.
• Experience identifying learning needs and recommending appropriate training or performance-support solutions.
• Ability to work independently while collaborating closely as an embedded member of a cross-functional team.
• Strong organizational skills, including the ability to manage multiple requests, priorities, and follow-up activities.
• Proficiency with common virtual collaboration, presentation, and documentation tools.

DESIRED QUALIFICATIONS:

• Experience with the Federal Electronic Health Record (FEHR), including its clinical, operational, training, implementation, or end-user-support environment.
• Experience supporting enterprise EHR implementations, process transformation, or large-scale change initiatives.
• Experience developing or maintaining training materials, job aids, knowledge articles, FAQs, and facilitator guides.
• Familiarity with learning-management systems, virtual-learning platforms, or knowledge-management tools.
• Experience supporting geographically distributed sites, facilities, or diverse user groups.
• Prior experience in a consulting or contractor role supporting client teams.

GDIT IS YOUR PLACE:

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace