ServiceNow Developer

Own your opportunity to turn data into measurable outcomes for our customers’ most complex challenges. As a ServiceNow Developer. Here, you’ll see the bigger picture on mission initiatives and where your program management career can go at GDIT.

MEANINGFUL WORK AND PERSONAL IMPACT
As an ServiceNow Developer, the work you’ll do at GDIT will be impactful to the mission of USPS. You will play a crucial role in optimizing the business functions at USPS. As a developer, your contributions will play a vital role in delivering solutions that empower our customers to achieve their mission objectives effectively. By leveraging your technical expertise, you'll develop, implement, and maintain robust software solutions tailored to meet customer needs. You will collaborate with cross-functional teams to understand customer requirements, optimize workflows, and integrate cutting-edge technologies, ensuring a seamless user experience. Your commitment to innovation and quality will directly enhance the customer's operational capabilities, drive efficiency, and facilitate their overall success. Your work will shape and sustain solutions that have a meaningful and lasting impact on the customer’s goals.

WHAT YOU’LL NEED TO SUCCEED
Bring your expertise and drive for innovation to GDIT. The ServiceNow Developer must have:
Education:

• Bachelor’s degree in a relevant field from an accredited College/University is preferred.
• Alternative Path: If the candidate does not possess a relevant four-year degree, an additional four years of relevant work experience will be required.

Required Experience:

• Minimum of 8 years of Information Technology experience.
• ServiceNow Certified System Administrator (CSA) certification.
• Hands-on experience configuring and developing in ServiceNow, including form and field creation/updates (backend configuration and/or App Engine Studio).
• Strong oral and written communication skills, including the ability to collaborate effectively with technical teams, stakeholders, and customers.
• Work independently with minimal supervision or as part of a cross-functional development team to deliver time-sensitive tasks and platform enhancements.
• Participate in requirements gathering, technical design discussions, and peer reviews to ensure solutions meet business and technical standards.
• Develop and maintain technical documentation, including configuration details, integration specifications, and operational runbooks.

Required Technical Skills:

• Leverage AI capabilities (AI specific tools are CoPilot and playwright) in daily work to improve productivity and solution quality (e.g., accelerating troubleshooting, code review, documentation, and automation design).
• Knowledge of users, groups, roles
• Experience creating, modifying, troubleshooting ACLs (Access Control Rules)
• Experience using Flow Designer, including approvals, task orchestration etc
• Experience with automated testing and quality practices: ATF (Automated Test Framework)
• Strong understanding of the ServiceNow data model (tables, inheritance, dictionary attributes), update sets
• Develop, enhance, and maintain ServiceNow client-side and server-side scripting, including Client Scripts and Business Rules.
• Design and implement Service Catalog solutions, including Catalog Items, variables, UI Policies, UI Actions, UI Builder / Service Portal, Workspaces.

Preferred Skills:

• ServiceNow application development experience in two or more of the following areas:
  • ITSM modules, including Incident, Change, Problem, and Knowledge Management
  • SPM modules including Demand and Project Portfolio Management (PPM)
  • Integrations using REST APIs, including data imports/exports and Transform Maps, Auth/JWT, MID Server, Integration Hub spokes, error handling/retries, and monitoring
  • CMDB configuration and development (tables/classes, relationships, IRE, data quality, and governance)
     

Security Clearance Level:

• Ability to obtain and maintain a Public Trust clearance and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting
• This position has a U.S. residency requirement. The USPS security clearance process requires the selected candidate to have resided in the U.S. (including U.S. Territories) for the last five years as follows: U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 6 months consecutively in the last 3 years (unless they meet certain exceptions). Non-U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 90 days consecutively in the last 3 years.

Location:

• Remote

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in Software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your determination for solving complex data challenges.

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