ServiceNow Administrator/Architect

Own your opportunity to turn data into measurable outcomes for our customers’ most complex challenges. As a ServiceNow Administrator. Here, you’ll see the bigger picture on mission initiatives and where your program management career can go at GDIT.

MEANINGFUL WORK AND PERSONAL IMPACT
As an ServiceNow Administrator, the work you’ll do at GDIT will be impactful to the mission of USPS. You will play a crucial role in optimizing the business functions at USPS. As an Administrator, your contributions will play a vital role in delivering solutions that empower our customers to achieve their mission objectives effectively. Leveraging your technical expertise to support the administration, maintenance, enhancement, and long-term scalability of the ServiceNow platform. The Administrator shall provide day-to-day platform administration, user support, configuration management, upgrade support, integration coordination, change management support, data quality oversight, audit support, and architectural guidance to ensure the platform effectively supports business operations and IT Service Management requirements. Your commitment to innovation and quality will directly enhance the customer's operational capabilities, drive efficiency, and facilitate their overall success. Your work will shape and sustain solutions that have a meaningful and lasting impact on the customer’s goals.

WHAT YOU’LL NEED TO SUCCEED
Bring your expertise and drive for innovation to GDIT. The ServiceNow Administrator must have:
Education:

• Bachelor’s degree in a relevant field from an accredited College/University is preferred.
• Alternative Path: If the candidate does not possess a relevant four-year degree, an additional four years of relevant work experience will be required.

Required Experience:

• Minimum of 5 years of Information Technology experience.
• ServiceNow Certified System Administrator (CSA) certification.
• Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDM
• SPM modules, including Demand and Project Portfolio Management (PPM)
• Additional ServiceNow modules, including ITOM, SecOps, and CSM
• REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub
• Proficient in the following qualifications:
•  Knowledge/experience of SDLC practices
• Effective liaison leading technical development teams
•  Strong facilitation skills to effectively lead discussions across multiple groups
•  Oral and written communication skills including presenting to management
• Knowledge/experience with Agile Methodologies
• Knowledge/experience of SDLC practices
• Change Management and Configuration Management (VersionOne, ServiceNow, etc.)
• Application Lifecycle Management (ALM)
• Problem/Risk Management
• MS Office Suite
• Knowledge in AI tools (GitHub Copilot, Playwright)

Required Technical Skills:

• Experience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDB.
• Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration.
• Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
• Experience managing platform updates, releases, instance clone activities, patches, and upgrades.
• Experience monitoring platform performance, instance health, and maintenance activities.
• Experience supporting integrations between ServiceNow and other enterprise systems.
• Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews.
• Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities.
• Experience providing end-user support, training, and operational guidance.
• Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance.
• Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing.
• Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability.
• Ability to use AI capabilities in daily work to improve productivity and solution quality.
• Strong communication, troubleshooting, organizational, and rapid task switching skills

Preferred Skills:

• ServiceNow application Administration experience in two or more of the following areas:
  • Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDM
  • SPM modules, including Demand and Project Portfolio Management (PPM)
  • Other ServiceNow modules, including ITOM, SecOps, and CSM
  • REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub
  • ITIL Certification 

Security Clearance Level:

• Ability to obtain and maintain a Public Trust clearance and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting
• This position has a U.S. residency requirement. The USPS security clearance process requires the selected candidate to have resided in the U.S. (including U.S. Territories) for the last five years as follows: U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 6 months consecutively in the last 3 years (unless they meet certain exceptions). Non-U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 90 days consecutively in the last 3 years.

Location:

• Remote

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in Software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your determination for solving complex data challenges.

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