Business Process Manager - ICAM PMO

Clearance Level
None
Category
Process and Operational Efficiency
Location
Remote, Working from the USA
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Key Skills For Success

Communication

Conflict Resolution

Cross-Functional Teamwork

Deliverables Management

Process Improvements

REQ#: RQ222632
Public Trust: None
Requisition Type: Regular
Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

The Business Process Manager will lead a small team of program/business analysts responsible for the back-office operations that help keep our ICAM program running smoothly. You will own back-office processes and improvement, coach analysts, and be a key interface hub across program management, finance/contracts, engineering, and compliance to ensure purchase requests, procurements, asset management, deliverables, proposal development, subcontract management, and senior leader communications are executed accurately and on time. You will also define, document, and improve back-office workflows and templates that elevate activity and efficiency across the program. Selected candidate will provide full-time remote support.

MEANINGFUL WORK AND PERSONAL IMPACT:
  • Reports to the Program Senior Manager; collaborates daily with PMO leads, Program People Managers, Finance/Contracts, Engineering Leadership, Security/Compliance, and Customer stakeholders. 
  • Manage and develop analysts who perform back-office business functions and business analyst activities; set priorities, review work, and remove roadblocks.  
  • Direct the establishment of clear SOPs, templates, processes, and quality bars for program deliverables; drive consistency and continuous improvement across back-office workflows. 
  • Oversee several back-office activities, such as purchase requests (POs), hardware/software asset management lifecycle, program labor onboarding/offboarding and related staffing tasks, proposal development, and procurements.  
  • Interface with business support teams to facilitate data calls and task actions, such as finance, contracts, pricing, and procurement buyers.  
  • Maintain the program deliverables calendar to track, consolidate, and ensure deadlines are met and content is accurate.  
  • Help ensure program compliance with internal and external policies and administrative activities; prepare for and support audits as required.  
  • Translate technical information into polished content for senior leadership and customer audiences (presentations, briefings, reports).  
  • Facilitate cross-functional working sessions to resolve process quality issues and improve adherence to procedures. 
  • Supervise, review, and/or write technical/business documents, such as reports, manuals, functional descriptions, guides, policies & plans, training products, and other program deliverables.  
  • Partner closely with program management on messaging and executive communications; ensure messaging is clear, concise, and on brand with the program’s high standards of both verbal and written communication delivery.  

WHAT YOU’LL NEED TO SUCCEED (Required):Education: Bachelor’s Degree.  An additional 4 years of experience may be substituted in lieu of degree.Experience: 5+ years related experience. 
Clearance: Active or ability to obtain Secret security clearance. Certification: ITIL 4 Foundation.Required Experience:
  • Proven experience supporting business/process operations, program analysis, or PMO roles.  
  • Demonstrated experience leading business process operations in enterprise IT programs.  
  • Advanced proficiency with Microsoft Office Suite and collaboration tools; hands-on with SharePoint repositories. 
  • Strong written and verbal communication; proven ability to translate technical information into polished content for senior leaders and customers.  
  • Proficiency leveraging AI LLM for task efficiency and productivity. 
GDIT IS YOUR PLACE:
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
  • Growth: AI-powered career tool that identifies career steps and learning opportunities
  • Support: An internal mobility team focused on helping you achieve your career goals
  • Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.
  • Community: Award-winning culture of innovation and a military-friendly workplace.
OWN YOUR OPPORTUNITY:
  • Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

Work Requirements

Years of Experience

8 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

ITIL 4 Foundation | PeopleCert - PeopleCert

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $112,840 - $151,800. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans