Tier II System Admin

SYSTEMS ADMINISTRATOR SENIOR

Job Description:
Transform technology into opportunity as a Tier II System Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Tier II Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on Tier II System Administrators joining our team to be a part of a cohesive service desk team that performs all aspects of customer service and maintenance of existing systems to ensure the command is always mission capable.

HOW A TIER II SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT

• Responsible for the installation and troubleshooting of enterprise computers, mobile devices, and related IT equipment.
• Utilize a configuration baseline for mobile and desktop configurations to include patches, IAVA, operating systems, COTS, GOTS and in house applications.
• Utilize Microsoft System Center Configuration Manager (SCCM) and Active Directory to troubleshoot and deploy images.
• Utilize mobile device management software to monitor, manage, and secure user mobile devices.
• Build and deploy mobile solutions based on customer requirements.
• Performs intense troubleshooting and problem resolution for multiple locations and networks. 
• Performs Level 1 and Level 2 functions related to POTS phone devices and Cisco call management devices.
• Works with other IT professionals as directed to coordinate efforts, troubleshooting peripheral and hardware issues, resolve cross-team issues, communicates, and track changes for classified, unclassified, and special communications networks.
• Modifies group membership, user profiles, utilizes SCCM and Active Directory to troubleshoot
• Resolves and tracks incidents using a ticketing system. 
• Works with the CRM and SharePoint Developers to assist in resolving content management and permission related issues.

WHAT YOU’LL NEED TO SUCCEED:

Education:

• Bachelor's Degree or equivalent experience
• DoD 8570 compliant for IAT Level II
   

Required Experience:

• 3+ years of related experience.

Required Technical Skills:

• MS Windows 7/10 Operating System
• Microsoft Office 2010 or later
• Experience with personal computers, terminal, peripheral equipment and associated software repair, installation, configuration and system operation
• Experience with VPN technologies
• Experience with virtualization technology (VMware) desired
• Experience with Cisco Call Manager
• Self-motivated and able to work independently and take initiative in identifying and addressing challenges.
• Effective communications and listening skills.
   

Location:

• On Customer Site- Ft Liberty, NC
   

Clearance:

• Secret to Start; must be able to obtain TS/SCI

Citizenship Required

• US citizenship

Physical Demands

• Lift over 35 LBS

 Work Environment

• Work environment is a warehouse office

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays