Customer Success Manager - Secret Clearance – Fort Meade (On-site)

Clearance Level
Secret
Category
Program Delivery and Execution
Location
Fort Meade, Maryland
(Onsite Workplace)
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Key Skills For Success

Communication

Planning

Problem Solving

Requirements Gathering

Scheduling

REQ#: RQ224374
Public Trust: None
Requisition Type: Regular
Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

As a Customer Success Manager for our ICAM program you will be responsible for advocating, supporting, facilitating, and other related activities that help ensure a positive experience for solution clients and end-users during implementation, solution delivery, and operations of hosted customer applications. You will be working day-to-day with internal and external customers and stakeholders, including operators, end-users, engineering, development, integration, and program stakeholders. You will ensure that CSM activities are performed in accordance with program objectives, policies, regulations, and requirements.Selected candidate will provide full-time on-site support at our Fort Meaded, MD facility.How a Customer Success Manager will make an impact:
  • Active engagement with the program customer, providing expert guidance through their lifecycle with the program, from onboarding to supporting production operations.
  • Provide scheduling and integration support as necessary for customer changes within the ICAM production solution.
  • Advocate for the customer to help ensure their positive experience.
  • Help clients take full advantage of program offerings and maximize business growth opportunities.
  • Establish, manage, and sustain positive business relationships with customers.
  • Develop or support development for products such as plans, processes, reports, briefs, training material, user guides.
  • Facilitate success for customer-facing requirements, changes, events, incidents, or problems.
  • Conduct demonstrations of delivered solution capabilities.
  • Assist with the planning of customer-facing services, features, and capabilities.
  • Work with senior leadership both internal and external on planning and executing tasks using Agile methodologies.
  • Participate in Scrum calls.
  • Develop and manage client portfolios.
  • Analyze customer requirements and emerging needs to anticipate and provide solutions.
  • Provides expert guidance and leadership to less-experienced colleagues.
  • May serve as team or task lead. (Not a people manager).
  • Other related duties as required.
What you’ll need to succeed (Required):
Bring your program management expertise along with a drive for innovation to GDIT. The Customer Success Manager must have:
  • Education: Bachelor’s Degree.  An additional 4 years of experience may be substituted in leu of degree.
  • Security clearance level: Minimum of an active Secret required.
  • Experience: 8+ years of related experience.
  • Experience and proven track record supporting IT customers as part of an enterprise environment
  • Familiarization with DoD customers and work environments
  • Highly organized and able to multi-task.
  • Excellent communication and interpersonal skills.
  • Self-driven and proactive nature.
Desired Qualifications:
  • CompTIA Security+ certification, or higher for IAT Level II DoD 8570 certification.
GDIT IS YOUR PLACEAt GDIT, the mission is our purpose, and our people are at the center of everything we do.
  • Growth: AI-powered career tool that identifies career steps and learning opportunities.
  • Support: An internal mobility team focused on helping you achieve your career goals.
  • Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.
  • Community: Award-winning culture of innovation and a military-friendly workplace.
OWN YOUR OPPORTUNITY
  • Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

Work Requirements

Years of Experience

8 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $107,744 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans