ARMA, a GDIT company, supports some of the most complex programs within Special Operations Forces (SOF).
Customer Support
Information Technology (IT) Systems
Information Technology Operations
Systems Engineering
Troubleshooting
Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.
Advance how our customers operate while you advance your career. Join GDIT as a Service Desk Specialist and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.
MEANINGFUL WORK AND PERSONAL IMPACT:
As a Service Desk Specialist, the work you’ll do at GDIT will be impactful to the mission of customer. You will play a crucial role in ensuring continuous IT availability and delivering rapid technical support to empower end-users across the enterprise.
WHAT YOU WILL DO:
● Support first-line IT operations by troubleshooting hardware, software, and network issues to minimize system downtime and maintain customer mission readiness.
● Collaborate with end-users, system administrators, and tier-three technical teams to diagnose, escalate, and resolve complex IT service requests efficiently.
● Drive high first-contact resolution rates and overall customer satisfaction through structured ticketing workflows and proactive problem-solving.
● Utilize ITSM ticketing platforms (e.g., ServiceNow, Remedy), Active Directory, remote access tools, and enterprise knowledge bases to manage incidents.
● Provide onsite first line troubleshooting and remediation actions
WHAT YOU’LL NEED TO SUCCEED:
Bring your technology expertise and drive for innovation to GDIT. The Service Desk Specialist must have:
● Education: Bachelor Degree, or combination of relevant experience
● Certification DOW IAT-II (CompTIA Security + CE or equivalent)
● Experience: 1+ years of related IT service desk or help desk experience
● Technical skills: Experience with Microsoft Active Directory, Microsoft Office Suite of Products, ServiceNow & Remedy ticketing systems, CUCM, Fiber Optic Cable
● Security clearance level: Top Secret/SCI
● US citizenship required
● Role requirements: Work on the client site Monday - Friday (Daytime hours)
WHAT GDIT CAN OFFER:
#ARMA
#armajobs1 + years of related experience
* may vary based on technical training, certification(s), or degree
CompTIA Security+ CE | CompTIA - CompTIA
Less than 10%
U.S. Citizenship Required
The likely salary range for this position is $89,250 - $120,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans