Ground Based Operational Surveillance System (GBOSS) Field Service Representative

Meaningful work and Personal Impact
As a Ground Based Operational Surveillance System (GBOSS) Field Service Representative/Administrator the work you’ll do at GDIT will be impactful to the mission of supporting PM FPS (Product Manager, Force Protection Systems) customer. At GDIT, people are our differentiators.

As a Ground Based Operational Surveillance System (GBOSS) Field Service Representative you will help ensure today is safe and tomorrow is smarter. Our work depends on FSR joining our team to support the mission of the Warfighter.

This position will require you to attend a three-week training course in Crane, IN prior to starting on site.

• Oversee and perform installations, de-installs, testing systems and components installation, configuration and maintenance of servers including physical and virtual environments, and performing
• Perform Preventive Maintenance actions on a variety of systems belonging to the Elevated Sensors family of systems
• Create reports on system performance, security incidents and other key metrics as requested by the customer and/or GDIT Leadership
• Provides recommendations for system improvements based on analysis and industry best practices based on mission requirements
• Perform operational system performance checks, induction and return to service inspections, troubleshooting faults, remove and replace components, service generators, remove and replace fluids, adjustments and alignments, use hand tools and electronic measuring devices such as AC/DC voltage, amperage, and ohms meters
• Understand and follow technical manuals, engineering documents, schematic diagrams, safety bulletins, and news flashes; be able to input data into databases and be able to retrieve data to perform maintenance or provide reports as requested
• Perform maintenance and analysis functions including hardware configurations; adding, removing, and replacing hardware components; use of hardware and software diagnostic testing tools; reading of electronic circuit schematics; and repairing printed circuit boards and ability to perform minor maintenance on generators such as changing oil and filter and other duties as assigned related to scope of AOR (area of responsibility of an FSR/FST (Field Service Representative/Technician)
• Perform sustainment and PMCS maintenance on the towers and payloads
• Maintain detailed documentation of system configurations, procedures and changes.
• Perform site surveys to determine the type and placement of systems
• Install and de-install systems and their components and train operators and end users
• Update databases, inform lead of job status and any issues encountered and must have the ability to generate/produce data and reports
• Provide support to end users and other IT staff by resolving complex hardware, software and system related issues.
• Maintain detailed documentation of system configurations, procedures and changes
• Create reports on system performance, security incidents and other key metrics.
• Track and update work orders to include the replacement of parts component serial numbers removed and replaced, and possess experience utilizing COLTS

What you will need to succeed

• BS and 5-8 years of relevant experience (however years of experience will be considered in lieu of degree 9 years with AS/AS; 10 with High School)
• Able to work in austere environmental conditions in remote deployment locations (including the ability to drive long distances in these locations)
• The ability to meet physical demands of the position that can be included but not limited to ability to lift and carry 50 lbs., climb ladders, kneel, squat, stand, sit and other physical requirements to meet the position, to included extended workdays, work weekends and be on call to support mission
• BETSS-C Certified Highly Desired
• Previous experience with the G-BOSS platform is preferred
• Security clearance level: Active Secret Clearance

GDIT is your place

• At GDIT, the mission is our purpose, and our people are at the center of everything we do.
• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

Own your Opportunity

• Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.