From technology pilots to platforms: How federal agencies are rewiring IT for smarter government

Civilian cabinet agencies face common challenges: too many service desks, too many siloed tools, and too much time spent assisting employees with software support, helping constituents access basic services, and collaborating with business partners to integrate their services with agency systems. If anything, these issues became more persistent as systems expanded into the cloud, employees and users became more mobile, and threat actors appeared more frequently.