MeriTalk Q&A: GDIT, Navy Prep for ‘Amelia’ AI NESD Feature

Amelia is soon coming to a Navy service desk near you.

The U.S. Navy and General Dynamics Information Technology (GDIT) are preparing to launch the innovative conversational AI solution – dubbed Amelia – which is capable of resolving customers’ requests without the involvement of a live representative as part of the ongoing Navy Enterprise Service Desk (NESD) program.