Agentic AI represents the next evolution of generative AI – technology that can not only generate insights, but also make decisions and take actions to achieve defined goals. By combining large language models with tools such as web searches, databases, and email systems, AI moves beyond assistance to execution. As Dave Vennergrund, GDIT Vice President of AI and Data Insights and leader of the AI Center of Excellence, explained, this approach builds on GDIT’s decades of experience applying AI to federal missions, including programs that save more than $1 billion annually through claims fraud detection.

Today, federal agencies are looking to move beyond isolated pilots to secure, reusable solutions that deliver measurable results within existing infrastructure. Reshma Devkaran, Senior Director in GDIT’s Federal Civilian division, noted that service desk modernization is a strong early use case, with agentic AI helping agencies reduce costs, save hundreds of staff hours, improve customer experience, and consolidate multiple call centers that rely on the same underlying technology.

We work side by side with customers and our technology partners to build quick proof-of-concepts so they can see how agentic AI works in their own environment.

Delivering these capabilities at scale requires flexibility and strong commercial partnerships. Steve Switzer, Director of AI for Federal Civilian, highlighted GDIT’s packaged, cloud-ready solutions developed with leading technology providers, supporting use cases such as fraud detection, benefits adjudication, case management, email processing, and software development. In practice, AI agents take on time-consuming tasks like file review and data extraction so employees can focus on decision-making — augmenting the workforce rather than replacing it.

To accelerate adoption, GDIT is investing heavily in agentic AI, with more than 60 pilots underway leveraging digital accelerators and platforms to enable rapid development of mission-ready solutions. As agencies expand agentic AI beyond contact centers to data analysis, surveys, and other complex workflows, GDIT’s focus remains on delivering secure, scalable, and repeatable solutions that strengthen federal civilian missions today and into the future.