Technology Shared Services

Harnessing scale to deliver IT expertise.

State-of-the-art IT solutions built on the strength of our proven delivery models and commitment to community engagement.

GDIT’s consolidated technology services drive efficiencies, reduce costs, streamline operations and improve scalability across the federal government.

programs supported

delivery locations nationwide

technologists

Managed IT Services Capabilities

Outcome-based services at speed.

Cloud

We support government agencies in modernizing IT infrastructure with enhanced visibility, performance, cost optimization, and compliant cloud procurements.

Cyber

We deliver 24/7/365 modern security operations through a robust technology stack and Security Operations Center leveraging Managed Security Tools for monitoring, detection, investigation, and threat response.

Artificial Intelligence

We collaborate with customers to design and deliver intelligent automation solutions that address business challenges, enhance efficiency, and drive return on investment by reducing the costs of repetitive processes.

Customer Engagement

We offer a range of services, from comprehensive contact centers and service desk operations to specialized knowledge management and training support for customer engagement.

Software Delivery

We streamline software design, implementation, and deployment through repeatable integration pipelines, leveraging proven methodologies and technical innovation to ensure continuous, releasable solutions.

Cloud FinOps

We help organizations maximize their cloud investments by providing certified expertise, actionable cost insights, and scalable optimization services that deliver measurable savings and smarter cloud decisions.

Case Studies

Technology shared services in action.

Managed Services

Enterprise Service Desk Provides Critical IT Support to Veterans Affairs

Every day, more than 500 GDIT employees answer the call for the Department of Veterans Affairs (VA), providing on-demand, 24/7/365 IT support to more than 500,000 VA personnel and contractors nationwide.

Continuous Service Improvement

Accelerating Government Modernization with Proven ServiceNow Expertise

GDIT delivers secure, mission-ready ServiceNow solutions backed by 225+ certified experts and extensive federal experience, helping agencies streamline operations, reduce risk, and strengthen cyber resilience. With AI-enabled capabilities and support for SaaS, hardened, and fully managed environments, GDIT provides scalable modernization built to keep government missions always on.

Modernizing the Customer Experience

GSA AI Virtual Agent Deployed in Under Two Months

GDIT combined ServiceNow, NICE/CXONE and Google DialogFlow to rapidly deploy a virtual agent that provides chat bot and phone virtual agent service capabilities for the General Services Administration’s (GSA) Federal Service Desk (FSD). The virtual agent has not only modernized the GSA FSD customer experience, but it has also saved an average of 78.7K agent hours per year. The resulting reduction in staff has saved the agency roughly $2.8M since the virtual agent’s inception.

Partnering with the state of Louisiana.

Innovative Technology Delivery Models

Northern Louisiana’s Technology Corridor: Paving the Way for Excellence

GDIT leverages its technology capabilities with Louisiana’s workforce and economic development initiatives at the 3,500-acre National Cyber Research Park in Shreveport-Bossier City.

Making an Impact

Study Finds GDIT Delivers $358M in Economic Impact to Louisiana in 2024

GDIT delivered a significant economic impact to Louisiana through its operations in five locations in the state, according to an independent study by Louisiana Tech University’s Center for Economic Research. In 2024, GDIT delivered $358 million in economic impact through workforce expansion, growth in supply chain and increase in consumer demand throughout the region.

Our People

Meet our shared IT solutions experts.