In our newly released report, federal IT officials across Civilian and Defense agencies respond to the state of managed services in federal government and the journey to realizing benefits across their IT ecosystems
We provide full technical solution lifecycle management, modernization and financial Analysis (TBM, TCO) of Enterprise IT technical solutions. GDIT develops strategies, architectures and solutions to modernize IT Infrastructure Services, Unified Communications, Mobility, IoT and HPC including introducing software-defined and infrastructure-as-code capabilities.
Enterprise Service Management and Visibility
Our mission and user aligned approach to enterprise service management is built on an “Outside-In” approach to modernization and innovation. Taking an enterprise view of service performance provides seamless visibility across our customer enterprises with a focus on user experience and productivity, leveraging world class integration techniques, automation and self-healing.
Covers all Enterprise IT services that are consumed directly by the users to include service/help desk, mobile device management and application development, collaboration tools, email, internet of things and edge computing with a focus on extraordinary customer experience and seamless, resilient and reliable access to the services and solutions key to increasing user productivity.
All of our capabilities can be consumed in a managed consumption based delivery model. GDIT takes a granular approach to managed services understanding that managed services and the benefits our customers are hoping to realize from moving to a managed services model varies. GDIT provides managed services in both customer owned contractor operated and contractor owned contractor operated delivery models and can be provided in both dedicated and leveraged models depending on customer requirements.
We architect and engineer solutions that introduce AIOps, unified service management, and ITSM process automation capabilities. GDIT provides a centralized approach to automation RPA integrated within the ITSM tool suite leveraging successes from other GDIT programs and OCIO. In addition to baking automation and RPA into all of our operational processes, we also assist our customers to identify and create automations and RPA’s for mission centric needs and functionality to further enable our customers and their users to focus on the mission and less on the repetitive tasks that stifle productivity.