FALLS CHURCH, Va. – General Dynamics Information Technology (GDIT) announced it is a recipient of a 2023 Geo and Global AWS Partner Award, which recognizes leaders around the globe playing a key role in helping customers drive innovation and build solutions on Amazon Web Services (AWS). GDIT was recognized for collaborating with multiple AWS Partners to deliver innovative solutions for the Navy Enterprise Service Desk (NESD) program.
Announced during a Partner Awards Gala at AWS re:Invent 2023, the Geo and Global AWS Partner Awards recognize a wide range of AWS Partners whose business models have embraced specialization, innovation and cooperation over the past year.
NESD is a $136 million program currently under way to modernize and consolidate more than 90 disparate IT help desks across the Navy into a central service desk. GDIT, in collaboration with three partners, delivered a first-of-its-kind artificial intelligence and machine learning (AI/ML) solution hosted on AWS GovCloud to ensure 24x7x365 continuous operations for tens of thousands of Navy personnel globally. This AI/ML solution has resulted in 92% customer satisfaction, 95% first call resolution, 21% increase in self-service utilization, a six-minute decrease in average handle time, and more than $10 million in estimated cost savings to-date. Once fully deployed, NESD will serve more than 1 million end users, including active-military, retired military, spouses, government employees and contractors.
“GDIT is honored to be recognized by AWS for our dedication and commitment to the NESD mission,” said Brian Sheridan, GDIT’s senior vice president for the defense division. “NESD is a great example of how we deliver cutting-edge AI capabilities tailored to our customers’ needs. We are looking forward to continuing to leverage AWS’ technology offerings to advance government missions.”
As an AWS Premier Tier Services Partner, GDIT operates hundreds of active cloud programs and more than 3,000 AWS federal accounts. The 2023 North America Collaboration Partner of the Year is the third AWS recognition received by GDIT. The company also received the 2019 AWS Government Competency Public Sector Consulting Partner Award and the 2021 AWS Global Public Sector Partner Award.
GDIT is a business unit of General Dynamics, a global aerospace and defense company that offers a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems, and munitions; and technology products and services. General Dynamics employs more than 100,000 people worldwide and generated $39.4 billion in revenue in 2022. More information about General Dynamics Information Technology is available at www.gdit.com. More information about General Dynamics is available at www.gd.com.