Data Analyst Associate - TS/SCI w/Poly

Data Analyst Associate

Deliver insights to help our clients turn data into action as a Data Analyst Associate at GDIT. Your work will provide transformative solutions to our clients’ big-data obstacles and help advance the mission. Here, you can make a meaningful impact on our clients’ mission and on your career.

At GDIT, people are our differentiator. As a Data Analyst Associate you will help ensure today is safe and tomorrow is smarter. Our work depends on Data Analyst Associate joining our team to work on a Global Enterprise Services program supporting IT Service Management (ITSM).

HOW A DATA ANALYST ASSOCIATE WILL MAKE AN IMPACT

• Maintain all documentation related to Problem Management process including policies, procedures, and work instructions, while ensuring that IT best practices are implemented and enforced through a strong understanding of current company processes
• Lead cross-functional coordination between service organizations and drives all actions for end-to-end resolution of each problem
• Advises senior and executive leadership on potential gaps in processes identified through persistent occurrences of the same problem and resulting in potential performance impacts to SLA
• Establish deadlines for ownership of actions to include verbal and written communication to the client according to standard operating procedures outlined within the contract
• Performs initial reviews of all FACARs (Failure Analysis and Corrective Action Reports) for accuracy, subject matter and constructive feedback prior to delivery and reporting up to senior and executive leadership
• Manages daily and weekly and monthly tracking of all open problems up to the point of successful closure
• Performs historical analysis of Major incidents and Problem Records for reoccurring INCIDENTS to ensure accountability of service improvement and corrective actions are being followed to ensure a resolution is reached in coordination with owners
• Communicates problem management status updates for monthly Operation Performance Reviews to senior and executive leadership.
• Your success will be measured through minimized incidents and reports delivered on time according to contractual requirements

WHAT YOU’LL NEED TO SUCCEED:
● Education: Bachelor of Arts/Bachelor of Science
● Required Experience: 0+ years of related experience
● Security Clearance Level: TS/SCI w/Poly
● Required Skills and Abilities: Strong organizational skills, attention to detail, strong written and verbal communication
● Preferred Skills: Multitasking and collaboration skills
● Location: On Site
● US Citizenship Required

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
 

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