Program Analyst Principal

Provide high-quality technical support for General Dynamics’ OneVizion Program and Project Management application.

Specific Responsibilities:

• Provide Level 1 and 2 problem analysis, research, and resolution of OneVizion product issues to the General Dynamics user base (e.g, Regional Managers, Project Managers, Construction Managers, Field-based Users and other Internal Users of the OneVizion application).
• Assist in providing responsive, direct telephone technical support for products.
• When necessary, coordinate resolution of outstanding technical issues with OneVizion vendor’s Customer Support team.
• Provide on-site customer support and after-hours telephone support as assigned.   
• Develop and test new Onevizion functionality and configuration on the dedicated User Acceptance Test (UAT) environment.
• Provide internal technical training including development of training materials, papers and presentations.
• Create and maintain OneVizion reports and exports.
• Generate technical documentation in areas of specialization as assigned.
• Other duties and responsibilities as directed.

Supervision Received/Exercised:

• Supervision Received:
• Must follow established General Dynamics policies and procedures
• Develop options by which work can be accomplished
• Set priorities and standards of performance

Supervision Exercised:

• Oversee outstanding support issues and coordinate with General Dynamics users and fellow OneVizion support staff as required.
• Guide and train internal General Dynamics users with the OneVizion application.

Minimum Job Qualifications:

• Bachelor's degree or equivalent experience (Engineering, Technical or Computer Science degree a plus)
• Strong MS-Excel skills
• Understanding of basic database concepts
• 1+ years of Customer Support experience a plus
• Experience with basic project management concepts including tasks, task duration, successor/predecessor logic and critical path analysis a plus.
• Strong communication skills required (written and oral)