SCITLS Ops Knowledge Manager

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

Ops Knowledge Manager

• Provides Knowledge Management (KM) support for enterprise Infrastructure documentation and reporting.

• Assists in executing programmatic KM strategy and ensuring the management and sharing of information and knowledge within the organization.

• Operates and maintains the enterprise KM system and is responsible for the storage, retrieval, and sharing of information and knowledge.

• Ensures the Knowledge Management system is utilized, maintained, and updated with lessons learned from Incidents, Problems, and other support functions, in order to successfully build and maintain a knowledge repository that end users and/or various technical personnel can utilize during incident response and troubleshooting.

• Oversees a team of Service Desk agents in the creation and maintenance of the Knowledge Management process.

• Reviews usage and effectiveness of knowledge management system and knowledge articles.

• Updates and improve existing knowledge base(s) to improve knowledge article content, knowledge article discovery, and improve overall customer service and satisfaction.

• Creates job aids and SOPs for incident and problem resolution.

• Develops, delivers, and updates KM related reports and analytics.

• Performs shift work to ensure 7x24 coverage and support. 

WHAT YOU’LL NEED TO SUCCEED:

• Technical Training, Certification(s) or Degree, 1+ years of experience

• Security Clearance Level: Top Secret with SCI eligibility

• Required Certifications: ITIL 4 Foundation; GFACT or CND or Security+ or GSEC

• Location: Offutt AFB, NE

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays

#SCITLS