Network Operations Center Manager

Operations Sr Manager

A career as a Network Operations Center (NOC) Manager at GDIT means owning your opportunity to help support and advance our customer’s mission.  At GDIT program management is leading every aspect of what we provide to the customer and we’re constantly evolving our approach to meeting our clients’ biggest challenges.

HOW A NETWORK OPERATIONS CENTER MANAGER MAKES AN IMPACT

At GDIT a Network Center Operations Manager provides operational leadership and oversight of execution of the 24x7x365 Network Operation Center (NOC) supporting the network operations of multiple Air Force and Space Force bases globally. The NOC Manager will manage and direct the NOC team performing the day-to-day operations and administration of network monitoring systems, identifying and reporting incidents, resolving and tracking incidents to maintain system availability and optimal network performance. This role is responsible for the managerial and technical oversight of NOC activities including workforce direction, processes, and reporting. This role manages NOC services and budget to support optimized performance to meet or exceed contractual Service Level Agreements (SLAs).

HOW A OPERATIONS SR MANAGER WILL MAKE AN IMPACT

• Oversees a 24/7 NOC team consisting of system engineers, system admins, cyber security analysts, network engineers and network admins. Provides support to manages bases’ network operation and maintenance teams.

• Oversee and report operational network statistics including KPIs, SLAs, QoS, and EOL configuration management items.

• Plans NOC enhancements and supports the procurement process of NOC services and equipment.

• Ensures coordination of Tier 2 and Tier 3 support with co-located Network Integration team and engineers.

• Manage risks and resolve issues that affect change scope, schedule, and quality.

• Participates in operational briefings and meetings to provide situational awareness and status for network monitoring, compliance, and liaison capability.

WHAT YOU’LL NEED TO SUCCEED:

• Education:  Bachelor’s Degree from an accredited institute in a related field. (Will consider 4 additional years of experience in lieu of degree).

• Required Experience:

  • 5+ years of increasing responsibilities working and leading remote operations centers

  • Strong demonstrable fundamental technical knowledge of networks, systems, and operations tactics, techniques, and procedures (TTPs)

  • Thorough understanding of wireless networking

  • Excellent troubleshooting, problem-solving and collaborative skills

  • Thorough knowledge of ITSM best practices and supporting systems

• Required Technical Skills:

  • Demonstrated experience in managing around the clock operations ensuring services are maintained at SLA levels.

  • Experience with operations and administration of multiple network vendor systems

• Security Clearance Level:  DoD Secret Level Clearance required

• Required Certifications: CISM or DOD 8140 equivalent (CASP+, CCNA CCNP Security, CCSP, GCED, GCIA, GCLD, CISA, CISSP, GSLC)

• Required Skills and Abilities:

  • Exceptional verbal and written communication skills applied to the development and presentation of technical materials appropriate to a broad spectrum of audiences.

  • Adept at interfacing with Government at senior leader levels and representing the interests of GDIT

Preferred Skills:

• 12+ years management of increasing level of work NOC work

• ITIL V3/4 Foundation or higher

Location:  Oklahoma City, OK (position may start remote and move onsite)

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays