IT Support Specialist

Clearance Level
None
Category
Field Engineering
Locations
Rensselaer, New York
Menands, New York
(Hybrid Workplace)
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Key Skills For Success

Computer Hardware

Computer Support

Microsoft Windows

REQ#: RQ202818
Public Trust: None
Requisition Type: Regular
Your Impact

Own your opportunity to manage the network that makes mission success possible. Make an impact by using your skills to deliver “One GDIT Network” for our clients.

Job Description

Discover a career that is challenging, impactful, and mission-critical. Join our team as an IT Support Specialist and make an impact by providing first-level, front-line support to end users with technical trouble tickets and who need platform support. While you help us advance the mission, we’ll help advance your career.

HOW AN IT SUPPORT SPECIALIST WILL MAKE AN IMPACT

  • Deliver consistent and excellent customer service with helpful, patient, and can-do attitude
  • Modify, move, and install end user equipment (desktops, laptops, printers, etc.)
  • Troubleshoot hardware and software problems and interconnectivity issues both on-site and remotely on Microsoft Windows based workstations
  • Develop proficiency with multiple imaging platforms (WDS/MDT, Intune/Autopilot, etc.)
  • Provide advice and onsite training for customer support personnel
  • Participate and support platform projects such as upgrades or migrations for large user populations
  • Create and maintain standard operating procedure documentation

WHAT YOU’LL NEED TO SUCCEED

  • High School Diploma and/or GED and 0+ years of experience or equivalent years of experience
  • Foundational knowledge of Windows operating systems and core technology associated with them
  • Knowledge of basic LAN/WAN concepts including subnets, ports, protocols, DNS and DHCP
  • Excellent communication skills
  • Ability to relate with users and explain technical issues in a simple manner
  • Strong time management skills, ability to prioritize and organize a workload and adapt as needed
  • Able to learn new applications and become familiar with new technologies quickly
  • US CITIZENSHIP REQUIRED

Nice to Have

  • Associate of Arts or Associate of Science degree in related field
  • 1+ years of experience

GDIT IS YOUR PLACE

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays
Work Requirements
Years of Experience

0 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $22.52 - $30.48. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans