Network Operations IP Service Analyst

Transform technology into opportunity as a Network Operations IP Service Analyst with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiators. As a Network Operations IP Service Analyst you will help ensure today is safe and tomorrow is smarter. Our work depends on Network Operations IP Service Analyst joining our team supporting the USCENTCOM Information Technology Services (CITS) Program in Tampa, FL. The successful candidate must be a team player, willing to work outside of normal business hours (Nights/Weekends) in a 16/7 365 days Network Operations Center (NOC). 

HOW A NETWORK ADMINISTRATOR SENIOR WILL MAKE AN IMPACT:

• Monitor status of Theater component core service networks via SolarWinds and track outages to resolution

• Correlate events of network devices and applications for system status, configuration control and change compliance.  

• Monitor logical network topology (connectivity and routing).  

• Evaluate and respond to event and incident triggers.  

• Monitor IT Service Events and Service Levels.  

• Coordinate and prioritize changes for theater backbone (Tier I through Tier II IP networks).  

• Exercise COOP capability, as required.

• Provide Service Level Reporting.

• Receive and Assemble Data to assess impacts to operational missions by correlating IP network events with reported network status and assess and report network event effects (what is up/down/available) and impact (network/operational capability lost/remaining).  

• Generate Reports using ticketing system (primary), email, phone, web portal posting, message traffic, database entry.

• Responsible for the accurate gathering of information in regard to outages, security calls that affect enterprise-wide services, and maintenance on CENTCOM systems.

• Responsible for determining and reporting items identified as CCIRs, PIRs.

WHAT YOU’LL NEED TO SUCCEED:

• Required Experience: 3+ years of related experience

• Required Technical Skills:

  • Applicable DoD 8140 or DoD 8570 Certification

• Required Skills and Abilities:

  • Experience with Network monitoring tools

  • Working knowledge of Microsoft products like Outlook, Word, Excel, Power Point, and MS Project

  • Strong interpersonal and presentation skills for interacting with team members and customers.

  • Demonstrated strong analytical and problem-solving skills in making the appropriate technical decisions.

  • Must be motivated, adaptable, flexible, and able to produce quality results in an evolving, fast-paced environment.

  • Excellent organizational and follow-up skills with strong attention to detail.  

  • Ability to work in a team environment.

• Preferred Skills:

  • Bachelor’s Degree with a focus in communication, computer science, engineering, or a related field of study

  • ITIL V4 Certification

  • ServiceNow Certification

  • Knowledge of USCENTCOM’s IT environment and missions

  • Network + Certification

• Location: On site in Tampa, FL

• Security Clearance Level: TS/SCI clearance required.

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from and apply to solve real world problems.

• Rest and recharge with paid vacation and holidays

#ARMA

#CENTCOMCITS