Senior BMC Remedy/Helix Developer | Active Secret clearance

Transform technology into opportunity as a Senior BMC Remedy / Helix Developer with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

The Navy Enterprise Service Desk (NESD) program is seeking a senior-level Remedy / Helix Developer to join their Helix Engineering team.

HOW OUR SENIOR BMC REMEDY / HELIX DEVELOPER WILL MAKE AN IMPACT:

• Lead the technical side on multiple onboarding projects and work with the Helix Manager and Program’s Transition Manager to drive to success

• Work with team to develop repeatable process and procedure to gain efficiency

• Provide accurate technical guidance on application and integration capability. 

• Gather requirements with customers, prepare and deliver presentations and demos, conduct requirements gathering, write requirements and design documentation, implementation guides, and test scripts.

• Develop workflow and integrations including building forms, fields, workflow in Developer Studio and Innovation Studio

• Develop RestAPI integrations between Helix and external applications/systems

• Develop Digital Workplace Service Offerings

• Work incident assignments, communicate with customers per defined methods and within service level agreement, create follow-on change requests and jira stories to accommodate changes.

• Prepare and coordinate change requests, follow the prescribed operating procedures, maintain and update the Production environment, meet key performance indicator thresholds.

• Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives.

• Identify and communicate gaps between out of the box workflow and custom requirements.  Work with teams to provide out-of-the-box solutions in order to minimize customization.

• Maintain system integrity by utilizing defined configuration control practices and change management processes.

• Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, keep your technical debt to a minimum, and provide product demonstrations of completed sprint products. 

• Communicate verbally and in written form in a professional manner with customers, peers, and leadership.

• Participate in on-call rotation, daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed. 

• Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings.

WHAT YOU’LL NEED TO SUCCEED (Required):

• Security Clearance Level: Active Secret clearance required.

• Required Experience: 8+ years of BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience

• Demonstrated experience leading projects and technical teams

• Experience with SAAS solutions or AWS Cloud environments

• Experience with BMC Remedy version 20.x or higher

• Experience with ITIL methodologies, ITIL Foundation a plus.

• Experience with Helix/Remedy application process flows.

• Expert familiarity in one or more 20.x+ Helix applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Release Management, Service Level Management, Service Request Management, Work Order Management, Smart Reporting, Helix Dashboards, Smart IT, Digital WorkPlace Portal (DWP), Configuration Management Database (CMDB), or Asset Management

• Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data.

• Optional: Experience in other Helix applications such as IT Operations Management, Business Workflows, or Business Portfolio Manager

• Experience working in an Agile project methodology environment. JIRA story management a plus but not required.

• Excellent ability to communicate and convey ideas in verbal and written form

• Ability to create and edit documents in Microsoft Word, Excel, and PowerPoint.

• Advanced ability to analyze data with Microsoft Excel or comparable tools.

• Ability to create and describe process flows in Microsoft Visio or comparable tool

• Experience managing documents in Microsoft SharePoint

• Working knowledge of relational databases

• Understanding of networking concepts and OSI rules

• Ability to utilize logging to troubleshoot issues.

• Experience providing demonstrations to customers

• Experience gathering requirements from customers

• Experience documenting requirements

• Experience mentoring and leading technical peers

• Demonstrated ability to work productively in a remote location.

• Required Certifications: CompTIA Security+ CE certification {can be obtained within 3 months of start date}.

• Education: BS Degree; additional years of experience may be considered in lieu of degree

• Location: Remote

• Position Length: This position is a one-year appointment, with the possibility of becoming permanent based on contractual + funding needs.

• US Citizenship Required

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays