Project/Task Supervisor

HOW PROJECT/TASK SUPERVISOR WILL MAKE AN IMPACT:

• The OPS CM, working as an operations manager 24x7, is a mission-essential teammate that actively provides tier 1 & 2+ Network & Infrastructure.

• Ensures 99.99% uptime of enterprise systems in a 24/7 mission critical environment. The Operations Support Technician also provides oversight of the incident management process and the change execution process.

• Providing first contact response and initial resolution for all associated technical engineering lanes within the environment

• Accurately log, ticket, and own/escalate incidents resulting from infrastructure events

• Troubleshooting, accurately tracking and resolving assigned incidents

• Creating, submitting and tracking all GEF Authorized Service Interruptions (ASI’s). Track all ASI’s that may impact GEF global services

• Creating and maintaining standard operating procedures and operational reporting protocol for the purpose of communicating system and network health with upper management, government customers, mission partners, service providers, and agency executives

• Interacting with vendors to coordinate the maintenance and replacement of hardware that affects high and critical priority systems and environments

• Maintaining extremely accurate, high-level reporting of all issues

• Supervise additional teams

Information Assurance: Assured Compliance Assessment Solution, and Security Technical Implementation Guides process and, Authorized to Operate and Enterprise Mission Assurance Support Service

Business Process: Access Management, Knowledge Management, Licensing Management, Capacity and Change Management

WHAT YOU’LL NEED TO SUCCEED – REQUIRED:​

• Citizenship: US Citizenship

• Clearance: Active Secret Security Clearance

• Certifications:

  • current Security+ to meet DoD 8140 IAT Level II requirements or higher.

  • Candidate must receive ITIL 4 Foundation certification within 6 months of hire date

• Education: Bachelor’s degree in computer science, Information Technology, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience

• Technical Skills:

  • Effective investigation, triage, and troubleshooting of tier 1 & 2+ issues in a virtual environment

  • Working experience with Army Enterprise Service Management Platform (AESMP) software, preferably ServiceNow

  • Has an eye for innovation and constantly looks for ways to make delivery of service more efficient

  • Exceptionally keen attention to detail

  • Responding, triaging, and troubleshooting system alerts indicating issues with data center components. Creating and reporting, Commander Critical Incident Reports (CCIR’s) to higher headquarters concerning outages impacting GEF services

  • Compliance and support of data center & user facing systems in an enterprise environment. Systems include but are not limited to: Virtual infrastructure (drive space management, high availability systems, etc.), Unix/Linux systems, Microsoft Windows systems, Data Center LAN, Storage solutions, Oracle & SQL database and other high priority systems in support of critical CONUS and OCONUS operations.

• Skills & Abilities:

  • Communication

  • Leadership

  • People Management

  • Problem Solving

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting edge technology, you can learn from

• Rest and recharge with paid vacation and holidays