Program Quality Management & Compliance Lead - REMOTE

BUSINESS PROCESS ANALYST PRINCIPAL

Contribute to the strategic direction of the business and support impactful mission outcomes as a Business Process Analyst Principal at GDIT. Here, you’ll enable the success of the most critical government missions and the growth of a meaningful career in Process and Operational Efficiency .

MEANINGFUL WORK AND PERSONAL IMPACT
As a Business Process Analyst Principal, the work you’ll do at GDIT will be impactful to the mission of the PIVOT-I Program. You will play a crucial role in ensuring quality management and compliance for the program.

Quality Management Program Lead Responsibilities:

• Establishing and maintaining an efficient/effective processes to ensure the quality of products and services throughout the program

• Reviewing, auditing, and improving program activities and work products for compliance with acceptance criteria including but not limited to Performance Work Statement (PWS), documented processes/ procedures/guidelines, and program standards and procedures

• Implementing new processes and/or artifacts from adoption phase to maintenance phase with a high focus on consistency and measure of success

• Issuing Corrective and Preventive Actions when there is a major non-compliance with quality or program policies, or should the program fail to meet performance standards

• Identifying responsible team member(s) to address audit findings

• Participating in root cause analysis and tracking of actions through resolution

• Recommending process improvements to the PIVOT-I Team based on best practices identified within and/or outside GDIT, and aid in their implementation 

• Assisting the PIVOT-I team in resolving quality-issued action items

• Ensuring implementation of the appropriate peer review process. Providing QA review of contractual deliverables and other internal documentation based on contract requirements.

• Report on QA/QC activities and program compliance to the program senior management

• Participating in GDIT Integrated Software Engineering (ISE) Auditors Meeting to report program audit activities status and share best practices and lessons learned

• Participating in lifecycle activities such as internal Program Management Reviews (PMRs) and Milestone Reviews

• Coordinating with the PIVOT-I Team to determine, document, and track program- specific performance metrics and verify that these metrics are being met

• Supporting activities prescribed in the Program Measurement Plan, Configuration Management Plan, and Risk Management Plan

• Supporting process tailoring activities to align GDIT processes to contract needs

• Maintaining the programs artifact and collaboration repositories per the organization’s standard

WHAT YOU’LL NEED TO SUCCEED
Bring your initiative and drive for innovation to GDIT. The Business Process Analyst Principal must have:
● Education: BA/BS degree and 8 years of experience or 12 years of experience in lieu of degree
● Experience: 5+ years
● Technical skills: ITIL Foundation Certification or experience working in an IT Service Management environment preferred (required to have ITIL Certification within 3 months if hired) of related experience
● US citizenship required
● Role requirements:

• Working knowledge of CMMI-SVC v3.0 framework and auditing against CMMI-SVC best practices

• Configuration Management experience

• Risk Management experience

• Agile Methodologies experience

• Working knowledge of MS Office Suite Products

  • Creating and maintaining SharePoint sites/Teams Channels with appropriate permission levels for maximum collaboration

• Prior experience with SOP repositories

  • Version/history control

• Strong Interpersonal Skills

  • Courage to question the process to better understand and implement improvements

• Solid communication skills - verbal and written

• Attention to detail and accuracy

• Ability to multitask in a stressful environment

• Experience working remotely

  • Self-starter requiring little direction

  • Resourceful with an interest in conducting research

Desired Qualifications:

• Quality Assurance/Auditor Certification

• Certified Scrum Master, Scrum Alliance or SAFe Certified

• Change Management Certification

• ServiceNow experience

• Solid communication skills in a high visibility environment

• Ability to interact professionally with all levels of management

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work and at home
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.