SCITLS Problem Manager

Seize your opportunity to make a personal impact as a SCITLS Problem Manager supporting USSTRATCOM. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.

At GDIT, people are our differentiator. As a SCITLS Problem Manager supporting USSTRATCOM in Offutt AFB, you will help ensure today is safe and tomorrow is smarter.

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments

HOW A SCITLS Problem Manager WILL MAKE AN IMPACT

• Manages problems as they arise in the environment.

• Coordinates across the contract to establish Tiger Teams and SRTs to resolve the issues.

• Coordinates the creation and delivery of after action reports and RCAs.

• Creates criteria to determine categorization or escalation of events as problem, incident, or as event notifications.

• Ensures notation in Event Log.

• Captures event data to build Event Catalog.

• Provides leadership in problem identification, recording, investigation, and diagnosis with the intent to prevent incidents from occurring. 

• Determines and implements temporary solutions available to incident management. Develops final solutions for known errors.

• Performs trend analysis of incidents and known errors to prevent or mitigate recurrences.

WHAT YOU’LL NEED TO SUCCEED:

• Required Experience: 3+ years of related experience

• Required Certifications: Security+, GFACT, or CCNA

• Ability to Obtain ITIL 4 Foundation – ITSM Certification within the first 9 months

• Desired Certifications: ITSM 4 Foundations: ITIL 4 Specialist Create, Deliver, and Support (CDS); or Certified Business Relationship Manager (CBRM); or Lean Six Sigma Green Belt; or HDI Problem Management Professional; or ServiceNow Certified Implementation Specialist - ITSM

• Security Clearance Level: TS/SCI

• Location: Offutt AFB, NE

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Relocation may be available

• Rest and recharge with paid vacation and holidays

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