Customer Service
Microsoft Office
Technical Support
Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.
Help Desk Technician (Part-Time Weekend)
Provides monitoring, technical support, and troubleshooting for statewide education network, Linux and Windows systems, HPC systems, and web applications.
Job Description:
GDIT is looking for a part-time shift, (Saturday and Sunday) IT Help Desk team member to provide technical support for clients. The candidate should have a mix of entry-level technical and customer service skills and be passionate about technology and helping people.
The position is Weekend (Saturday & Sunday) 4pm - Midnight.
Responsibilities:
Monitor and troubleshoot issues with a statewide wide area network. Enter and manage trouble tickets with full documentation that enables other team members to work the incident. Work with external telecommunications and Internet vendors to get outages resolved within target time periods. Follow standard operating procedures including escalation to level two and level three support as required. Serve as liaison between the program and client points of contact. Capture and document customer feedback. Maintain accountability of incidents and problems throughout the lifecycle.
Successful candidate shall be a highly motivated self-starter who is able to communicate effectively, work independently, and have good judgment on when to escalate issues to the supervisor and other team members. The applicant must demonstrate that they have excellent telephone and writing skills.
Education and Experience:
HS/GED, 0+ years experience
Microsoft Office: 1-3 years
Preferred knowledge of ServiceNow
Help Desk / Call Center / Technician Support: 1-3 years
Ability to communicate technical information, both verbal and written, to a wide range of end-users
0 + years of related experience
* may vary based on technical training, certification(s), or degree
None
The likely hourly rate for this position is between $17.22 - $19.55. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans