Customer Service Support Specialist - TS/SCI with Polygraph

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.

WHAT YOU’LL NEED TO SUCCEED:

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Experience: 5+ years of related
• Required technical skills:
• Windows troubleshooting
• Active Directory
• Networking basics
• O365 / Outlook
• Printer troubleshooting
• Lotus Notes
• First and second-tier problem solving support related to standard desktop hardware, software, and peripherals.
• Demonstrated experience with troubleshooting and the ability to resolve complex problems with maximum resourcefulness and speed using available resources.
• Demonstrated experience working independently to successfully resolve routine to complex technical problems in a fast-paced environment with minimal supervision.
• Experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies.
• Requirements management.
• Experience with transferring data between different systems.
• Security Clearance Level: TS/SCI with Polygraph
• Desired skills and abilities:
• Experience with account administration and maintenance.
• Demonstrated experience working both independently and as part of a team, with effective interpersonal skills.
• Ability to communicate effectively orally and written to convey complex technical concepts and project information to various audiences, and to make recommendations on both current and emerging technologies and design approaches.
• Demonstrated experience with procedures to download secure communication keys and equipment.
• Experience installing computer peripherals and rebuilding workstations.
• Location: McLean, VA - On Customer Site
• U.S. Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

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