MSPSC Production Support Analyst

Transform technology into opportunity as a Systems Analyst with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

HOW A SYSTEMS ANALYST WILL MAKE AN IMPACT

• Operational support for the Production Support team, develop maintain, and provision operational reports to provide status of operational activities.
• Monitors system effectiveness for various batch process and web applications throughout the day and escalating anomality’s to Production Support Leads to satisfy user’s needs.
• Manage Emergency Elevate process and communicate to MSPSC team and MSP Contractors
• Create and update various reports and communicate Production Support Leads
• Analyzes JIRA tickets for trending issues and ensure ticket assignments made timely.
• Responsible for Production Support Help Desk and Service Request tickets assignments
• Escalate identified production issues timely to Production Support Leads and/or appropriate team player
• Maintain Management Off-Release Management Kanban board in SharePoint
• Identify system enhancements and/or process improvements to reduce manual interventions and/or streamline technical, business and/or operational processes.
• Prepares, updates and maintain Production Support documentation for operational processes, new or existing systems I.e. SOPs, FAQs
• Develop knowledge of the various application business rules and business operations to meet the needs of the customer and not just system requirements.
• Participates in special projects as required.
• Other duties as assigned

WHAT YOU’LL NEED TO SUCCEED:

• Required Experience: 1+ years of related experience as described above.
• Knowledge/experience with SharePoint; working in JIRA ticket system
• Experience interpreting data to draw conclusions and make formal decisions.
• Strong analytical, problem-solving, troubleshooting, and critical thinking skills
• Excellent communication skills, both written and oral.
• Experience with MS suite, specifically Excel and Word
• Self-motivated and innovative: must be an independent worker who is comfortable gathering input, formulating a plan, and carrying it to fruition.
• Organized, structured, methodical, and diligent; possess the ability to handle multiple tasks and prioritize issues and assignments.
• Adaptable to shifting priorities and responsibilities. Thrive in a fast paced, team-oriented environment.
• Able to work within a team independently.
• Excellent people skills required to interact with teammates and build consensus around effective process and procedure while recognizing other priorities within the group.
• Healthcare knowledge/experience, strongly preferred

LOCATION: Remote

CLEARANCE: Ability to obtain a Public Trust: candidate must have lived in the United States at least three (3) out of the last five (5) years and pass a public trust background investigation.

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays