IT Maintenance Lead - Top Secret

GDIT has an amazing opportunity for an IT Maintenance Lead to provide world-class IT maintenance support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As an IT Maintenance Lead, you set the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better. 

Transform technology into opportunity as an IT Maintenance Lead with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. 

At GDIT, people are our differentiator. As an IT Maintenance Lead, you will help ensure today is safe and tomorrow is smarter. Our work depends on an IT Maintenance Lead joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

HOW AN IT MAINTENANCE LEAD WILL MAKE AN IMPACT: 

• Oversee the repair, maintenance, and lifecycle management of IT assets, ensuring their secure and optimal performance.
• Perform hands-on technical tasks such as computer reimaging, configuration, software/hardware updates, and proactive system maintenance to minimize downtime and address potential issues. 
• Manage the secure handling and processing of equipment, including preparing devices for required holds in compliance with federal regulations, and coordinating the destruction of non-functional or obsolete equipment.
• Demonstrate attention to detail, problem solving, and desire to provide a great customer experience.   

WHAT YOU’LL NEED TO SUCCEED: 

• Required Experience: Bachelors' Degree in a related discipline and a minimum of 3 years of maintenance experience preferred.
• Required Technical Skills: Technical support, networking, application support, problem solving.
• Required Certifications: CompTIA Security+ required within 6 months of start date
• Security Clearance Level: Active Top Secret with SCI Eligibility
• Required Skills and Abilities: Excellent verbal and written communication, collaborative and adaptable. Must be able to pass a basic English Language assessment test.
• Location: On Customer Site, Washington, District of Columbia