Apple and Windows 11 Support Technician

The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital.  GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation.

The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC's IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently; we are seeking an Apple and Windows Support Technician. The work schedule is Monday through Friday with the occasional requirement to support off-hour work during evenings and/or weekends.

The selected candidate must a US Citizen (without dual citizenship) and able to obtain a Public Trust Suitability clearance, per contract requirements.

Since 1934 the SEC has been restoring and ensuring investor confidence in our capital markets by providing investors and the markets with more reliable information and clear rules of honest dealing. Are you ready to do your part and support all Americans in this mission?

The responsibilities for candidates in this role include, but are not limited to the following:

• Provide Tier 1 and Tier 2 support for macOS and iOS devices, including troubleshooting hardware, software, and connectivity issues.

• Deliver responsive support for Windows 11 systems in a mixed OS environment.

• Troubleshoot and resolve user-reported issues involving hardware, software, network connectivity, printing, and application performance.

• Assist with device setup, configuration, and enrollment using MDM tools (e.g., Jamf, Intune).

• Respond to help desk tickets, emails, Team Chats, and walk-up requests with professionalism and efficiency.

• Escalate complex issues to Tier 3 or specialized teams when necessary.

• Maintain accurate documentation of support procedures and resolutions.

• Educate users on system features, updates, and best practices.

• Collaborate with IT and cross-functional teams to ensure smooth operations.

Required Qualifications:

• 5+ years of experience providing customer-facing support for macOS and iOS.

• 2+ years of experience supporting Windows 11 in a professional environment.

• Strong troubleshooting skills across Apple and Windows platforms.

• Familiarity with MDM solutions such as Jamf, Intune, or similar.

• Excellent communication and interpersonal skills.

• Ability to prioritize tasks and manage time effectively in a fast-paced setting.

• Experience with ServiceNow ticketing systems.

Preferred Qualifications:

Apple Certified Support Professional (ACSP) or equivalent.

Microsoft certification (e.g., Modern Desktop Administrator Associate).

Experience in enterprise or educational IT environments.