BMC Remedy/Helix Developer Advisor | Active Secret clearance

Transform technology into opportunity as a BMC Remedy / Helix Developer Advisor with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

The Navy Enterprise Service Desk (NESD) program is seeking a mid-level Remedy / Helix Developer Advisor to join their Helix Engineering team.

HOW OUR BMC REMEDY / HELIX DEVELOPER ADVISOR WILL MAKE AN IMPACT:

• Coordinate, research, design, develop, test BMC Helix/Remedy software and integrated interfaces in a SAAS model. 
• Multi-task on projects that include customer onboarding, Developer Studio updates, data analysis and report writing/editing, automation and interfaces, and continual service improvement initiatives including building Service Offerings.
• Work with our cross-functional onboarding teams to bring on additional customers to our BMC Helix/Remedy software suite. 
• Gather onboarding or project requirements, write technical documentation, prepare change requests, update the Production environment, and speak for the Helix team in readiness reviews. 
• Identify and communicate gaps between out of the box workflow and custom requirements.  Work to minimize customization with out of the box recommendations.
• Maintain system integrity by utilizing defined configuration control practices and change management processes.
• Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, and keep your technical debt to a minimum. 
• Document requirements, implementation plans, test plans, customizations, JIRA stories, change requests, and incidents.
• Communicate verbally and in written form in a professional manner with customers, peers, and leadership.
• Participate in on-call rotation, sprint planning meetings, and technical implementation reviews. 

WHAT YOU’LL NEED TO SUCCEED (Required):

• Security Clearance Level: Active Secret clearance required.

• Required Experience: 8 years of BMC Remedy/Helix developer experience specifically with BMC Accredited Administrator, Remedy/Helix Developer Studio experience and AWS GovCloud

• Experience with BMC Remedy version 20.x or higher, ITIL methodologies, and ITSM/CMDB/DWP process flows.

• Expert familiarity in one or more 20.x ITSM applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Service Level Management, Service Request Management, Smart Reporting, Smart IT, or Digital WorkPlace Portal

• Experience customizing ITSM applications and writing custom ARS workflow.

• Specialize in one or more of the following: Incident Management, SmartIT, DWP, Knowledge Management, Service Level Management, Foundation Data structures and Data Import Tool, Atrium Core, and/or Smart Reporting.

• Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data.

• Experience working in an Agile project methodology environment.

• Experience demonstrating products and gathering requirements with customers

• Experience writing requirement documentation, creating Implementation guides, and documenting builds. 

• Experience analyzing data in Microsoft Excel

• Experience writing process flows in Visio or comparative tool

• Experience managing stories with JIRA

• BMC Accredited Administrator or Remedy/Helix Developer Studio experience and AWS GovCloud a plus.

• Required Certifications: Security+ certification; must be able to obtain within 3 months of start.

• Education: BS Degree; additional years of experience may be considered in lieu of degree

• Location: Remote

• US Citizenship Required

WHAT WE’D LOVE FOR YOU TO HAVE:

• ITIL Foundation

• Experience with JIRA a plus.

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays