Communication
Customer Service
Information Technology (IT) Support
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Knowledge Management Rep
GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
JOB PROFILE SUMMARY:
Create and Maintain Standard Operating Procedures (SOPs), User Guides and Knowledge Articles (KAs) as they pertain to Network Enterprise. Technical writing and enterprise experience to maintain SOPs, User Guides and KAs within Network Enterprise. Maintain documentation within the SharePoint Knowledge Management repository. Site Documents updated and shared on the SharePoint site when appropriate.
Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email, IM messages (IM), and voicemail messages for customers seeking help.
GDIT JOB DESCRIPTION:
Technical writing and enterprise experience to maintain SOPs, User Guides and KAs within Network Enterprise.
Maintain documentation within the SharePoint KM repository. Site Documents updated and shared on the SharePoint site when appropriate.
Knowledgeable on the services within Network Enterprise and for all classification of networks.
Working knowledge of Enterprise Applications and all CCC services and related products of responsibility.
Capable of troubleshooting existing applications and devices within Network Enterprise.
Maintains computer hardware and software both in person and using remote access tools
Provides end-user software and hardware troubleshooting
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Administers e-mail, Microsoft office, etc.
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Maintains current knowledge of relevant technology as assigned
May coach and provide guidance to less-experienced professionals
May serve as a team or task lead
WHAT YOU’LL NEED TO SUCCEED:
● Education: BA/BS (or equivalent experience), 5+ years of experience
● Required Skills and Abilities:
Two certifications are required for the program:
1. Security+ CE or another 8570 Cert
2. PWS 9.1 cert
● Preferred Skills: Proficient writing and oral skills.
● Location: Customer Site, Applicants may be required to travel to the sites where other KM team members sit.
GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
5 + years of related experience
* may vary based on technical training, certification(s), or degree
CompTIA - Security+ CE - CompTIA - CompTIA
None
U.S. Citizenship Required
The likely salary range for this position is $91,230 - $123,428. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans