VTC Administrator - Onsite

We are looking for a talented and experienced Unified Communications (UC) Systems Administrator to join an IT operations project, Unified Communications team to support DHS USCIS. The candidate will be providing administration for daily operations of Video Teleconferencing, Video Streaming, PEXIP, and Digital Signage, Reservation system. UC System administrators are the primary operators, customer interface, and administrators involved in the daily aspects of converged delivery of UC services (voice, video and data) throughout the Enterprise, and respond to operational issues.

This position works under the general guidance of the UC Task Lead, in an Agile. DevSecOps fast-paced, rapidly changing, collaborative environment, and requires strong troubleshooting and analytical skills, strong critical thinking, complex problem solving, appropriate judgment, and decision-making skills

The position is onsite 5 days/week working from USCIS HQ office at Camp Spring Maryland, and some light travel in the DMV areas.

HOW YOU WILL MAKE AN IMPACT

Roles and Responsibilities

• Responsible for maintenance and daily analysis and performance of all the Core UC hardware and software system administration.
• Support customer VTC bridge sessions (WebEx, Teams), LiveStream events, software VTC desktop users (Cisco WebEx), PEXIP.
• Support Avaya Workplace desktop softphone support and installations. Cisco Executive Desktop VTC appliances in the field.
• Provide ancillary support for Q-Flow installations and Digital Signage implementations.
• Assistance and provide expertise related to digital signage usage, support and modification.
• Provide on-demand, also support all local UC O&M concerns.
• Provide support of a new Enterprise network-fax/efax service, and ongoing customer support functions as needed.
• Administer the day-to-day Multi-media Enterprise needs, which include; VTC/Video Stream requested activities, support for bridging calls, display and projection systems, smartboards, audio systems, video recording and replay, digital signage systems, reservation system, and all associated core infrastructure required to operate, maintain, patch and update these systems.
• Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment.
• Develop and maintain comprehensive artifacts pertaining to the operating, maintaining, and monitoring Enterprise UC services as needed.
• Communicate proactively and effectively with customers.
• Fully engaged in the implementation of a DevOps practices for supporting IT
• Responsible for operational availability of all the systems hosted on the infrastructure
• Support information assurance process in a technical role by complying with technical controls, technical checklists etc.
• Assist and mentor junior members on the team

WHAT YOU NEED TO SUCCEED

• US CITIZENSHIP required.
• Bachelor's degree in Computer Science, MIS, related field or the equivalent and 4-5 years related experience or a MS and 4 years of experience or the equivalent
• 3+ years of experience with delivering Video Conferencing along with teleconferencing, Video Steaming and Digital Signage experience in enterprise UC environment supporting thousands of users.
• Expert knowledge and experience of UC solutions from the vendors Microsoft, Poppulo, Polycom, Cisco, and Avaya.
• 3+ years of experience operating, maintaining, optimizing, and troubleshooting the following UC solutions in an fast paced enterprise environment: Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Meeting Server, Cisco Unified Communications Manager, Avaya video phones, Avaya Communicator, and Microsoft Teams.
• Skillset equivalent to Cisco CCNA Collaboration or higher certification.
• Working experience with integrating, maintaining, and troubleshooting UC voice, video, IM, presence, and call center solutions in complex networks.
• Excellent written and verbal communication skills and the ability to represent the team in briefings and in presentations.
• Experience with working in an ITIL v3 or v4 framework to deliver enterprise services etc.
• Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail.
• Familiarity with Agile, DevOps practices and ITIL processes
• Experience with any DHS agencies or entities is a plus
• Experience using ServiceNow in a Tier 1 - 4 support role

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays