Unified Communications Engineer Sr (TRAVEL REQUIRED)

Transform technology into opportunity as a Unified Communications Engineer Sr with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Unified Communications Engineer Sr you will help ensure today is safe and tomorrow is smarter. Our work depends on you joining our team.

HOW THE SENIOR UNIFIED COMMUNICATIONS ENGINEER WILL MAKE AN IMPACT:

• Encompasses the delivery of lifecycle support services for all aspects of a federal agency phone system portfolio which includes legacy solutions as well as future capabilities. The scope includes the following primary areas: 
• Manages operations from hardware/software planning through implementation
• Supports network configuration and performance management activities
• Ensure the continued operation of the EVoIP and/or Microsoft Teams telephony and network components
• Provides legacy phone support for stand-alone phone systems 
• Engineer/Design/Deploy and Support Future Unified Communication (UC) capabilities and enhancements
• Managing and troubleshooting Avaya and MSTP (Managed Secure Telephony Platform) systems.
• Overseeing all engineering activities related to MSTP configuration and ensuring proper endpoint connectivity.
• Resolving technical issues within systems, troubleshooting performance problems, and ensuring operations efficiently.
• Ensures that Avaya and MSTP solutions are configured and optimized to meet business needs.
• Maintaining and supporting EVoIP (Enterprise Voice over IP) systems, ensuring they are functioning at peak performance.
• Provides essential back-end engineering support for troubleshooting MSTP and resolving T4 tickets related to telephony issues, ensuring timely and effective solutions.
• Provides business process modeling and reengineering support
• Provides secure reach-back support
• Ensures that technical strategies align with business needs

RELATED TECHNICAL SKILLS: 
Avaya, Managed Secure Telephony Platform (MSTP), Cisco, Microsoft TAC, Power Bi, SAFe

WHAT YOU’LL NEED TO SUCCEED:
 

EDUCATION: Bachelors and minimum of 5 years’ of related experience

Substitutions Allowed: Certificate of Training-2 years of undergraduate work and 5 years of related experience; No Degree- 10 years of related experience; MA/MS- 4 years of related experience

CLEARANCE: Top Secret (TS) level with the ability to obtain access to Sensitive Compartmented Information (TS/SCI)

LOCATION: 75% TRAVEL

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays