Customer Facing Technical Manager - TS/SCI w/Poly

Customer Facing Technical Manager

Deliver simple solutions to complex problems as a Customer Facing Technical Manager at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.

At GDIT, people are our differentiator. As a Customer Facing Technical Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Facing Technical Manager joining our team.

HOW A CUSTOMER FACING TECHNICAL MANAGER WILL MAKE AN IMPACT
● Leadership and Team Management:

• Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
• Foster a culture of collaboration, innovation, ownership, accountability and continuous improvement within the team.

● Service Delivery Management:

• Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
• Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
• Ensure engineering best practices and reliable deployment processes are upheld.

●Strategic Planning and Execution:

• Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
• Collaborate with stakeholders to align digital services with business objectives and technological advancements.

● Customer Relationship Management:

• Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
• Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.

● Budget and Resource Management:

• Manage financial resources, including budget planning and cost control measures.

WHAT YOU’LL NEED TO SUCCEED:
● Education: Bachelor of Arts/Bachelor of Science
● Required Experience: 5+ years of related experience
● Required Technical Skills: Proven experience with leading and managing technical teams.
● Security Clearance Level: TS/SCI w/Poly
● Required Skills and Abilities: Demonstrated experience with managing large scaled infrastructure projects and changing priorities. Demonstrated ability to hire, mentor, and grow engineering talent.
��� Preferred Skills: Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with external stakeholders. Strong analytical and problem-solving abilities, with a keen attention to detail.

● Relevant certifications (e.g., ITIL, PMP) are a plus.

● Location: Annapolis Junction, MD
● US Citizenship Required

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
 

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