ServiceNow Developer Expert

Own the opportunity as a ServiceNow Developer Expert and help ensure the mission is never interrupted. At GDIT, we deliver clarity with our cloud solutions and provide meaningful work. Your work will be an important part of transforming our clients for the modern age and helping them face any obstacle.

At GDIT, people are our differentiator. As a ServiceNow Developer Expert, you will help ensure today is safe and tomorrow is smarter. Our work depends on a ServiceNow Developer Expert joining our team to serve as a key technical resource regarding the configuration, development, support, and maintenance of our ServiceNow implementation. The ServiceNow Developer Expert will work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices while also broadening our product offerings through module expansion, platform integration, and automation.

This role offers an exciting opportunity to engage in challenging, high-impact work while also growing and developing your career in an environment that focuses on people first and foremost.

HOW A SERVICENOW DEVELOPER EXPERT WILL MAKE AN IMPACT

• Creates and delivers ServiceNow solutions that take into account long-term technical architecture, process design, and ServiceNow technical standards 
• Supports the engagement efforts related to platform-wide process definition, re-engineering, improvement, and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
• Advises customers in their efforts to take advantage of the ServiceNow Platform’s capabilities to improve their existing processes
• Leads customer design workshops across multiple ServiceNow products and capabilities.
• Guides customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Drafts technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
• Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
• Leads technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
• Serves as a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Develops required integration components (SSO, LDAP, etc.) with multiple systems
• Develops required portal components
• Develops required scoped applications
• Prepares all customer-facing deliverables focused on the technology and responsible for the quality of configured/developed solution
• Juggles multiple, complex projects/initiatives
• Promotes continuous improvement practices for delivery/engagement materials
• Supports specific sales activities when required, including level of effort estimates and proposal composition
• Provides training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

WHAT YOU’LL NEED TO SUCCEED:
 

Education: Technical Training, Certification(s) or Degree

Required Experience: 10+ years of related experience

Required Technical Skills:

• ServiceNow configuration/development, including complex customizations, scoped applications, integrations, and portals
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Experience with data management, database design, and database concepts 
• Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies

Security Clearance Level: Must be able to obtain Public Trust
 

Required Skills and Abilities:

• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• Proven team player and team builder
• Flexibility to support issues or planned activities after hours, weekends, and holidays as needed

Required Certifications:

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer

Location: Remote
 

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays