Quality Manager

Service Quality Lead (Quality Analysis Manager)

Seize your opportunity to make a personal impact as a Service Quality Lead supporting a Federal customer's IT network. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As the Service Quality Lead you will help ensure today is safe and tomorrow is smarter. Our work depends on a Quality Lead joining our team who will be responsible for ensuring the business, process, and technical quality assurance and control of Information Technology Infrastructure services to a Federal customer.  In addition this position will be the champion for driving process improvement and efficiency throughout the organization.

Must be U.S. citizen and possess an active Top Secret clearance.

HOW A QUALITY ANALYSIS MANAGER WILL MAKE AN IMPACT
● Manages quality assurance testing and analysis activities.
● Maintain the Quality Management Plan in accordance with the Quality Assurance Surveillance Plan (QASP) using industry best practices
● Apply quality control principles to establish and maintain processes for evaluating deliverables and associated documentation
● Perform daily oversight of support staff for quality functions
● Verify products and services delivered align with Service Level Agreements (SLAs) standards and Acceptable Quality Levels (AQL)
● Work with project teams to close out gaps and non-conformances
● Create and maintain various reports (program reviews, metrics reports, status reports, audit reports, etc.)
● Direct product and service delivery improvement activities
● Monitor quality metrics and key performance indicators (KPIs) and make recommendations for continued service improvement
● Identify trends, positive actions and deficiencies
● Report and escalate quality inspection findings and quality metrics to PM/dPM

WHAT YOU’LL NEED TO SUCCEED:
● Bachelor’s degree (B.A./B.S.) in Engineering, Computer Science, or technology related field, or holds technical certification and has 5-7 years’ experience.
● Required Experience: 5+ years of related experience
● ITIL v3 or ITIL v4 Foundations certification
● Knowledge of IT systems with Infrastructure Operations experience
● Experience with Agile and/or Lean Frameworks
● Location: On Customer Site
● US Citizenship Required

GDIT IS YOUR PLACE:

● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from