Provider Outreach Trainer (Healthcare) - NYC

TRAINING SPECIALIST

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Training Specialist for a career where your growth is just as important as the mission you support.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Training Specialist, the work you’ll do at GDIT will be impactful to the mission of the New York State Department of Health Medicaid Management Information System program.  You will play a crucial role in performing the duties of a Provider Outreach Regional Representative for the eMedNY Program in the NYC area.

As a Training Specialist supporting the Provider Services department, you will be trusted to represent the company to external and/or internal customers, supporting Medicaid related claims and billing questions. You will provide assistance and problem resolution to our provider community and other stakeholders. You will also respond to non-routine customer calls, email and web inquires, providing a single point of contact for issues and questions. This role requires the selected candidate to reside in one of the New York City boroughs, which includes Bronx, Brooklyn, Manhattan, Queens or Staten Island, NY.

HOW A TRAINING SPECIALIST WILL MAKE AN IMPACT

• Provide subject matter expert support on NY Medicaid billing and enrollment practices to the provider community, including claim resolution support
• Provide technical training to NY Medicaid Providers on eMedNY billing, enrollment and program requirements
• Interface with the NY Medicaid provider community to support them with system and program changes
• Provide support in face-to-face encounters, phone consultations, group training, seminars and webinars
• Provide feedback internally on challenges providers are encountering and trends
• Develop training and content materials as needed
• Present information at various provider associations meetings
• Provide testimony for Medicaid fraud legal proceedings
• Travel quarterly/yearly to the Albany, NY area for meetings/conferences
• Perform other duties as necessary

WHAT YOU’LL NEED TO SUCCEED:

• Education and Required Experience: BA/BS degree plus 2+ years’ experience, or 5+ years’ experience, or equivalent
• Required Technical Skills: Working knowledge of all Microsoft Office applications, including Outlook
• Required Skills and Abilities:
  • Strong communication (oral & written), interpersonal, organization skills
  • Strong work ethics and flexibility
  • Ability to learn quickly
  • Ability to work independently or as a part of a group
• Preferred Qualifications:
  • Healthcare billing and claims experience
  • Teaching/training experience
  • Experience with Zoom, Microsoft Teams
• Travel Required: 10-25%

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work and at home
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.