Help Desk Support
Information Technology (IT) Support
Technical Support
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Help Desk Technician
Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.
HOW AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT
● Provide Web Queue Helpdesk support within Service Level Agreement (SLA) requirements to users
● Responds to internal and external IT Service Requests for IT services
● Provides user notification of receipt of Web- or email-submitted requests
● Logs and tracks inquiries using service request management database, and maintains history records and related documentation
● Promptly categorizes, generates, routes customer requests that are escalated beyond the ITSC area of responsibility
WHAT YOU’LL NEED TO SUCCEED:
● Education: Associates of Arts/Associates of Science
● Required Experience: 3+ years of related experience
● Security Clearance Level: TS/SCI w/Poly
● Required Skills and Abilities: Communication and Ability to follow oral and written directions
● Location: On-Site in Annapolis Junction, MD
● US Citizenship Required
● Required: IAT Level 1 certificate is required within 6 months of start date
● Shift: M-F 1000-1800
GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
#GREENWAY
3 + years of related experience
* may vary based on technical training, certification(s), or degree
COMP TIA SECURITY + - CompTIA - CompTIA
Less than 10%
U.S. Citizenship Required
The likely hourly rate for this position is between $35.06 - $47.44. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans