Human Factors Engineer

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. 

GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a Human Factors Engineer joining our team remotely to support the Centers for Medicare & Medicaid Services (CMS) activities. Work visa sponsorship will not be provided for this position.

At GDIT, we foster a people-centric environment. As a Human Factors Engineer supporting CMS, you will be trusted to apply human performance principles, methodologies, and technologies to the design of systems and products. You will work hand-in-hand with our CMS customer, applying a user centric design approach to understand what users need and addressing the entire experience from start to finish supporting Marketplace initiatives. In this role, a typical day will include:

• Responsible for a full lifecycle of responsive design, including: content-first design, logic flows, storyboards, personas, wireframes, low fidelity mock-ups, sitemaps, high fidelity prototypes, and UI specifications, to provide end-to-end dynamic, database driven design flows
• Working in an Agile software development environment, team with product owners, business analysts, and product development to clarify and define business requirements as they apply to the UI.
• Constructing page design using prototyping tools such as Axure, Balsamiq and/or Sketch.
• Crafting UX engagements, specifically in a graphical user interface (GUI) environment, that exceed customer expectations by partnering with key product stakeholders to understand and support product business goals, advocating human-centered design (HCD) industry best practices
• Analyzing available usage metrics for trends, patterns, issues, and opportunities for UX optimization.
• Analyze, document and communicate system and business processes
• Facilitate and validate the development of system solutions to satisfy customer’s business needs
• Conduct software presentations and provide technical supports to existing and prospective customers
• Assist breaking down roadmaps into epics and decompose into user stories
• Working with the agile team and stakeholders to contribute to the drafting of user stories
• Participating as a domain expert in customer-facing meetings to facilitate discussions regarding provider enrollment initiatives
• Interviewing and interfacing with value streams to obtain needed business requirements
• Supporting the collection and reporting of requirements related metrics
• Providing additional support and guidance to clients during the implementation phase, to include development of training resources
• Researching, reviewing, and analyzing the effectiveness and efficiency of existing requirements gathering processes and developing strategies for enhancing or further leveraging these processes

WHAT YOU’LL NEED:

• Bachelor’s degree and 0-2 years of total work experience.
• User Experience (UX) and User Interface (UI) Design experience, for dynamic, database or bootstrap driven web sites, mobile devices or content management systems.
• Experience using Axure to design wireframes and low, mid and high-fidelity prototypes. Experience with Balsamiq, Photoshop, and/or Sketch will also be considered, but preference given to Axure experience.
• Experience developing user personas.
• Experience creating journey maps and documenting user journeys.
• Exposure to planning and conducting user research, usability testing and design validation.
• Understanding of human-centered design (HCD) patterns and best practices.
• Working knowledge of Government regulations, including Section 508 compliance and accessibility.
• Candidate must be able to obtain Public Trust clearance.
• Candidate must have lived in the United States at least three (3) out of the last five (5) years.

PREFERRED QUALIFICATIONS:

• Master's degree
• Salesforce Strategy Designer and/or Salesforce User Experience (UX) Designer certification(s)
• Salesforce experience
• Familiarity with developing standards-compliant front-end code for websites, web applications, and mobile solutions using HTML, CSS and JavaScript driven framework, such as Angular or React
• Familiarity with web design and front-end development using HTML, XHTML, CSS, Java Scripts and jQuery
• Experience with the Centers for Medicare and Medicaid Services (CMS)
• Exceptional written communication and presentation skills including the ability to engage different stakeholders in developing and implementing designs
• Strong analytical and problem-solving capabilities
• Ability to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority

WHAT GDIT CAN OFFER YOU:

• 401K with company match
• Customizable health benefits packages
• Collaborative teams of highly motivated critical thinkers and innovators
• Rewards program for high-performing employees