Client Support Administrator

Client Support Administrator CLC 8

Transform technology into opportunity as a Client Support Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Client Support Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on Client Support Administrator joining our team to provide installation, maintenance, and troubleshooting support of information systems.

HOW A CLIENT SUPPORT ADMINISTRATOR WILL MAKE AN IMPACT
● Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.
● Performs technical tasks and assists with the completion of milestones associated with specific projects
● Provides solutions to technical problems of moderate scope and complexity.
● Prepares and maintains documentation for processes and procedures related to computer systems and operations
● Provides incident response and performs customer support tasks
● Apply associate-level “hands on” work experience in support of installations, repair, and troubleshooting/maintenance of communications systems.

 
WHAT YOU’LL NEED TO SUCCEED:
● Education: High School Diploma/GED
● Required Experience: 1+ years of related experience
● Required Technical Skills: Experience in installing/deleting of client level software.

CERTIFICATIONS: Must meet the certification requirement of DoD 8570.01-M or otherwise stated in SPIN-C or individual task order. The contractor is expected to have, but is not limited to, the following IT certificate:

• Security+

• Microsoft Certified Solutions Associate (MCSA) – Desktop or equivalent

● Security Clearance Level: SECRET
● Required Skills & Abilities: Experience implementing/installing software patches, security fixes, and service release of workstation.
● Preferred Skills: Experience interacting with military personnel.
● Location: On Customer Site
● US Citizenship Required: CLEARANCE

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

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Client Support Administrator

CERTIFICATIONS: Must meet the certification requirement of DoD 8570.01-M or otherwise stated in SPIN-C or individual task order. The contractor is expected to have, but is not limited to, the following IT certificate:

• Security+

• Microsoft Certified Solutions Associate (MCSA) – Desktop or equivalent

GENERAL EXPERIENCE:

Must have associate level of “hands on” work experience in support of installations, repair, and troubleshooting or maintenance of communications systems or equipment.

SPECIALIZED EXPERIENCE:

Must have experience in installing/deleting of client level software. Must have experience in diagnostic and troubleshooting of basic computer workstation. Must have experience in implementing/installing software patches, security fixes, and service release of workstation.